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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Alexander S.
4 out of 5
7/16/2019
Great service as soon as I rolled in with my vehicle. Was greeted in a very professional and friendly manner. The time it took to get my vehicle serviced was good and I wasn’t pushed to buy anything extra.
Yolanda T.
5 out of 5
7/16/2019
Max is amazing person , he gives extra time to help me even when he supposed to be done working. Very professional employee. Definitely coming back for change oils again ????
Yolanda T.
5 out of 5
7/16/2019
Max is amazing person , he gives extra time to help me even when he supposed to be done working. Very professional employee. Definitely coming back for change oils again ????
Edna S.
5 out of 5
7/16/2019
Brenda was great about keeping me updated with what was happening during the diagnosis of my car's problem. Excellent service and a wonderful person.
Bambi A.
5 out of 5
7/16/2019
KELSI is always so friendly and outgoing, even remembering my name! Job was done faster than expected and I was back on the road
Wanda K.
5 out of 5
7/16/2019
She gave very good service and you have a wonderful customer service rep.
Tarrah W.
4 out of 5
7/16/2019
I just love her I have worked with her a few times and she has made it so I actually will let others go in front of me and wait until she is available.
Michael B.
5 out of 5
7/15/2019
Kelsi is truly customer oriented and very good technically. She is a great service advisor and in my opinion 2nd to none.:)
Thomas S.
4 out of 5
7/14/2019
Talking to everyone and dealing with Chris was absolutely fantastic while I was going through a very stressful week. Everyone was pleasant and straightforward. I definitely appreciate the mechanic who stayed after hours and made my vehicle a priority to have fixed on the day it was promised to me. Seems like a great team of people. I will return to West Hills Mazda if my Tribute needs service. Thank you.
Scott E.
2 out of 5
7/14/2019
Technician spilled DEF on truck and didn't clean it up. I did. Also, technician left a partially full container of DEF on floor in backseat, after I had told service writer I didn't want that to happen, again. My opinion is that your service techs dont have pride or understand that the customers are the bread and butter. This is Not the first time for these same issues.
Mary S.
2 out of 5
7/14/2019
Max was great. I think you should vacuum the car as everyone else does.
Salvatore C.
5 out of 5
7/14/2019
Absolutely!! Great service, great personality! Will be continuing to go there :-)
Pam P.
5 out of 5
7/14/2019
Colin was very helpful and knowledgeable. He even remembered me from a previous visit.
Ellana C.
5 out of 5
7/14/2019
He was cute and very nice
Michelle V.
4 out of 5
7/14/2019
Excellent customer service and craftsmanship. Thank you!
Brian H.
2 out of 5
7/13/2019
Advisor was great. Service as usual is less than desirable. My first three visits I requested tire rotations and it was not accomplished. Probably due to the jacked up swollen factory lug nuts. I buy new lug nuts and did not want a tire rotation but it was done anyway and my spline socket was thrown under the back seat.
Teri H.
5 out of 5
7/13/2019
Max was very attentive, friendly, and made sure my car was taken care of.
Daryl R.
5 out of 5
7/13/2019
Brenda Dunn was very helpful keeping me informed of the status of my service. Outstanding support.
Barbara Z.
5 out of 5
7/13/2019
Everything was perfect!
Bruce C.
5 out of 5
7/13/2019
Loved the text updates! Very happy with Cole and his professionalism.

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