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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Cassidy B.
5 out of 5
7/25/2019
Super friendly! Best customer service I have ever received! He answered all my questions and made sure I was comfortable while I was waiting for my car to be serviced. He also showed me all my options for new tires since I was going on a road trip. He wasn’t pushy and let me take time to make my decision because of him I will always be loyal to Mazda and will recommend others to get a car there. Thank you so much Max!
Paul B.
5 out of 5
7/25/2019
Sarah did a good job. She explained the nature of the recall and provided me with updates as my vehicle was being repaired.
Gary G.
5 out of 5
7/25/2019
Sarah and Johnny did a great job of getting my truck up and running again. I highly recommend them.
Bill G.
4 out of 5
7/25/2019
Brenda was prompt wth check in, calling when job was done, and te final paperwork.
Nicole O.
5 out of 5
7/25/2019
I appreciate Max and his comprehensive efforts. I am worried about the mechanics and stability of my car which has nothing to do with Max. Max gave beyond 100% effort!!!
Rachel Y.
1 out of 5
7/25/2019
Inadequate parts supply. My cabin air filter needed replacement. The one item in stock was crushed and not suitable for use.
Wendy B.
4 out of 5
7/25/2019
Archer, the person who installed my custom seat covers did an exceptional job and also allowed me to explain to him the difficulties my husband and I had trying to install them. He and Brenda provided exceptional customer service!!
Bill A.
5 out of 5
7/25/2019
I am very satisfied with Kelsi as my service advisor. She has done and cintinues to do an outstanding job for me!
Renee B.
5 out of 5
7/25/2019
Chris was the best person I have ever interacted with at your business.
John B.
5 out of 5
7/25/2019
Fast , efficient, great service. Answered all my questions.
James M.
2 out of 5
7/25/2019
The customer service representative did tell me the part for 1 of 2 my recalls was not available. Now I have schedule another service at a future date.
Rissa D.
5 out of 5
7/25/2019
West Hills Mazda epitomizes the very best of customer service and professional car men (and women!) Thank you for knowing about and taking exceptional care of my truck which is extremely important to me!!!
James W.
5 out of 5
7/25/2019
prompt and efficient service.
Peter H.
5 out of 5
7/24/2019
Max was great. I like dealing with him. I would love to see him again.
Bill G.
5 out of 5
7/24/2019
Cole does a wonderful job taking care of my truck needs
Doreen J.
5 out of 5
7/24/2019
Chris is a excellent representative for Mazda! He’s friendly and efficient, and the service was done quickly. Things have improved since Mazda’s facility split off from Ford.
Mitra S.
5 out of 5
7/24/2019
Max was attentive, polite, and intelligent. A pleasure dealing with him!
Bryan T.
4 out of 5
7/24/2019
Sarah was very helpful and attentive to our needs She was also able to answer or get an answer for our many questions. We purchased a used Ford F-350 diesel which we had you complete an inspection. Your service department has once again impressed & satisfied us. Thanks!
Alexander J.
5 out of 5
7/24/2019
Cameron Almeda is the fukn bomb.com. give homeboy a raise
Misty M.
4 out of 5
7/24/2019
Always reliable service at West Hills Ford!

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