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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Toni H.
4 out of 5
9/11/2019
Your customer service is awesome. I walked from Mazda over to the coffee bar and back didn’t have to open one door by myself. All the guys were very polite. Thank You
Emilio B.
5 out of 5
9/11/2019
Service was excellent. Staff is very courteous and professional.
Tim N.
5 out of 5
9/11/2019
Max kept me well informed before and during the repairs to my car. He was very professional and personable.
Andrew G.
4 out of 5
9/10/2019
This visit was much better than my other visits and experiences with your dealership. From past experiences I was hesitant to bring my vehicles back to ford but things went better this time.
Dawn L.
4 out of 5
9/10/2019
Kelsi Schroder is the Greatest Service Assistant Manager, she always takes such great care of me & my car...TY To a hell of a dealership,& they do take care of you..Theres ALOT OF GREAT STAFF AT WEST HILLS FORD...THANK YALL..Nañez
Jake F.
4 out of 5
9/10/2019
The whole team was amazing got me on the road for a very important trip on short notice
Nicholas W.
5 out of 5
9/10/2019
He was attentive and helpful. Nice experience.
Dan C.
5 out of 5
9/10/2019
Very professional.
Matthew H.
5 out of 5
9/10/2019
My representative was thoroughly professional, personable, and affable. I would feel 100% comfortable returning for future business with him as my advisor.
Kelsi S.
5 out of 5
9/10/2019
Brenda was fantastic
Jessica M.
5 out of 5
9/9/2019
Chris was attentive and assertive to my inquiries and needs. He was kind and helpful. Thank you Chris!
Sarah L.
5 out of 5
9/9/2019
Wonderful service as always
Linda V.
5 out of 5
9/9/2019
Colin was very helpful in answering my questions.
Hailey M.
2 out of 5
9/8/2019
Poor communication in letting me know the status of my car. 1 hour oil change turned into a 5 hour visit with getting new brake pads which I understand was not planned, but there was no communication given to me and instead I had to wait 3 hours just to be given a loaner vehicle. My understanding was that by waiting, my car was currently being worked on and thought it would be done within the 3 hours which I was fine waiting for. Instead no one checked on me to update that they had NOT began working on my car. I had to go up and ask when my car was going to be ready which is where I learned it wasn’t even started on. I understand the short staff but in those situations make it a priority to communicate with customers who had to change around their entire day. After this service, it is more than likely I will not be returning.
Mary M.
5 out of 5
9/8/2019
Kelsi was great keeping us informed of the service and diagnostics on our vehicle. Thank you
Quinn O.
5 out of 5
9/8/2019
He was friendly and explained everything to me in full
Tad H.
5 out of 5
9/7/2019
I’m very happy with my service, Brenda is a great asset to have on your team.
Jr J.
5 out of 5
9/7/2019
Chris was very helpful and I appreciated the updates. Awesome customer service!
Kelly B.
5 out of 5
9/7/2019
Very competent and knowledgeable, if she were single I would propose ????
Randall G.
4 out of 5
9/7/2019
Took care of my needs as expect of a high quality team

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