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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Dale D.
5 out of 5
11/2/2019
Great job and attitude in providing great service.
Michael .
2 out of 5
11/2/2019
Service dept was great, but unable to cover $1k repair two months out of warranty. Sent an email with details. Questioning my choice of Ford over Toyota right now.
Rudy L.
5 out of 5
11/1/2019
The service was great. Thank you so much, any services in the future, I would go there. I appreciate.
Levi H.
2 out of 5
11/1/2019
I try and stay loyal to West Hills for all of my vehicle service needs however I was disappointed that an oil change took over an hour when I had a scheduled appointment.
Susan H.
1 out of 5
11/1/2019
I wish I’d have known it was going to take an additional *hour* to take care of the mirror recall on my Mazda3. Spending 2 hours for an oil change and the mirror without the offer of a loaner seems ridiculous. I think Mazda should cover the cost of a loaner for clients when we have to come in for recall issues. It has left a bad impression on me for future purchases...
Martin W.
4 out of 5
11/1/2019
Very professional and efficient. She oversaw the Edge service and new rear wiper arm and all blades installation making sure the Edge was complete in minimal time.
Linda R.
5 out of 5
11/1/2019
Kelsey was excellent in helping with a rental and keeping me updated on how things were progressing
Sheri D.
5 out of 5
11/1/2019
Thank You for the awesome service Cameron :)
Eloise L.
5 out of 5
11/1/2019
They went beyond and stayed past closing so I could pick up my car for work . I want to thank them.
Belinda R.
4 out of 5
11/1/2019
Chris was very helpful and polite he explained the entire process thoroughly and completely he has been very patient and understanding with all of my questions he has called multiple times to update me on the status of the repair work greatly appreciate his conscientious care
Wendy W.
4 out of 5
11/1/2019
I know I can depend upon you all to take good care of both my 1990 and my 2013 Mazdas.
Richard M.
5 out of 5
11/1/2019
Sarah was great in keeping informed on the progress of my repairs.
Thomas .
4 out of 5
10/31/2019
A pleasure to talk with service personnel who really listen a respond timely. I will be back!
David S.
4 out of 5
10/31/2019
He was upfront and honest.
Kenneth D.
4 out of 5
10/31/2019
She was extremely accommodating and tried to get the car back quicker than expected- updating me with calls and texts. When it turned out the tech needed more time, she immediately extended the rental car for another day. Process was painless.
Jennifer M.
5 out of 5
10/31/2019
Kelsi was amazingly helpful and worked around my schedule to ensure I had all the information I needed.
Eli H.
5 out of 5
10/31/2019
Cameron was great. Greeted me, was friendly, answered all my questions and provided great customer service. Thanks!!
Michael F.
5 out of 5
10/31/2019
Yup....very good crew. Thanks
Lorri E.
5 out of 5
10/30/2019
She was so pleasant and knowledgeable to work with. My service was even completed early! Thank you !
Ralph D.
4 out of 5
10/30/2019
Coming from Port Townsend I have a choice between West Hills or Port Angeles. I choose West Hills because of the tremendous service by folks like Colin - friendly, good listeners, welcoming, keeping me abreast of service progress - all that adds up to a great customer experience. I also appreciate having a place to work on my computer while I wait.

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