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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Shannon K.
5 out of 5
4/8/2021
Great!
Daniel F.
5 out of 5
4/8/2021
All was great.
James M.
5 out of 5
4/8/2021
Connor was great and did a good job.
Tom .
4 out of 5
4/8/2021
Kelsie was OUTSTANDING in customer service skills. Anticipated my needs and followed through on all points. Any company should cherish her skills and attitude. I couldn't be more pleased. Your dealership will be remembered by me.
Adrian E.
5 out of 5
4/8/2021
Very bery kind and friendly person.
Brett B.
5 out of 5
4/8/2021
Brenda Dunn was absolutely awesome and a pleasure to work with. She made the experience 100% better.
John T.
5 out of 5
4/7/2021
I was met with friendly people who accommodated all of my needs. I appreciate the coupons for snacks and all of the information about my vehicle. Thank you for great service!
Jon C.
4 out of 5
4/7/2021
Brenda knew what I was concerned about and got the vehicle to the correct tech to get the work done and she kept me appraised of the progress. She was easy to work with. ????
Everett Y.
5 out of 5
4/6/2021
Wonderful service and very friendly people.
Chris B.
5 out of 5
4/6/2021
This was our first visit to West Hills Ford-Mazda for service. Pam took great care of us, and we were very pleased with our experience overall. We will certainlly continue to use West Hills Ford-Mazda for our future auto needs. We are long time Ford owners and this business is top notch based on our experiences!
Todd S.
4 out of 5
4/6/2021
Years ago, I was “put-off” by the service department @ West Hills Ford. Today Chelsea turned that all around for me... BRAVO CHELSEA!! From her friendly greeting, which was genuine but not overdone; Chelsea was efficient. I would say that she wasted very little time and focused on defining the issues with my vehicle and and moving quickly toward resolution. Most appreciated, was the fact that she kept me posted on my trucks progress and explained what was happening throughout. Another, high-point was how knowledgeable she is. Chelsea “dumbed” the issue down for me so I was able to visualize the entire scope of service, especially what to expect in the future. I appreciated her “shoot-from-the-hip” style. The undercurrent of “salesmanship” was present, but not pushy. Again Chelsea, nice job at striking a balance. Perfection!!
Christine .
4 out of 5
4/6/2021
Took much less time than anticipated
Sara K.
5 out of 5
4/6/2021
The service and communication was great!
Diane B.
4 out of 5
4/4/2021
Kelsey did a great job making sure we were taken care of and all our questions were answered while Mazda quickly got a transmission ordered and installed in my car.
Rosalina Cruz.
5 out of 5
4/4/2021
I’ve been buying cars and have my service done at West Hills since 1998. I always get great service and employees are very knowledgeable and accommodating. I always recommend West Hills Ford to every people and clients that I know. Way to go West Hills Ford you exceeded my expectations again.
Misty M.
2 out of 5
4/4/2021
Connor was amazing, but the service tech didn’t vacuum or sanitize the vehicle like I was told would happen
Roxanne K.
4 out of 5
4/4/2021
Prices have gone up A LOT, otherwise service was great!!
Jody W.
5 out of 5
4/4/2021
It was an easy visit.
Joyce L.
4 out of 5
4/3/2021
My scheduled appointment was for an oil change, wiper blades, & a replacement key fob. Unfortunately, when I got to the dealership to drop off my car, Pam had to inform me that the fob for my Mustang had not been ordered. I was upset as the original appointment was scheduled back in January & we had received two emails clarifying what the appointment was for. Since there is no shuttle running during the pandemic, both my husband & I had to rearrange our schedules in order to drop the vehicle off. With that being said, both Pam Richards & Collin Arper arranged to have my oil changed while I was there & said that they would arrange for a complimentary rental for me on the day when the key fob comes in. Since then, Pam has stood by her word & I now have an appointment & car rental scheduled for Monday April 5th. Both my husband & I are extremely pleased with the way in which a bad situation was turned around to our satisfaction. Pam definitely went above & beyond to make this happen & has been very friendly & professional during the process. Thank you, Pam Richards!
Richard S.
4 out of 5
4/3/2021
Chelsea was personable, friendly professional and impressively knowledgeable regarding all issues related to the services we required. She is definitely an asset to West Hills Ford Mazda.

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