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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Glenn M.
4 out of 5
1/23/2020
Helpful, much needed help
Michael S.
3 out of 5
1/22/2020
Chris did a good job but I am somewhat surprised that Ford is not aware have an issue going on in 2010 to 2014 Fusion hybrids. When for does figure it out I hope somebody contacts me so I can regain the gas mileage that I'm currently not getting from my 2010 hybrid
Kristofor M.
5 out of 5
1/22/2020
Kelsi was awesome...
Michael M.
4 out of 5
1/22/2020
Sarah and her team did an amazing job of working out a very difficult to diagnose problem with my truck. Thank you all. Michael M
Margaret T.
4 out of 5
1/22/2020
Chris W. Our service manager squeezed us in for an evaluation due to our up coming ski trip. We were open to repair and cost. His #1 concern was our safety due to an airbag light! Thru the course of investigation he referred us to Victoria to review new vehicles in the event our rig needed more than a quick fix. Next day report less expensive to move forward and secure a new vehicle. He was friendly, knowledgeable and share he needed to talk with the service techs to give most accurate information info. This I respect. He said his job was to provide the best service repair, not sell me a new car! He really met our needs. Ended up purchasing 2 new vehicles, SUV and truck. Yes to give Chris a raise and commission!
Brad M.
5 out of 5
1/22/2020
Kelsi is friendly and has been great with communication.
Izac V.
5 out of 5
1/22/2020
Kelsi is great! Would never work with anybody else.
Robert S.
5 out of 5
1/22/2020
Amazing customer service, worked to get me the best they could provide, and did it in a timely manner. Highly recommend and will be returning if have any other problems.
Anthony D.
5 out of 5
1/22/2020
Awesome service.
Chris H.
5 out of 5
1/22/2020
Grest customer service
Stephanie H.
5 out of 5
1/22/2020
Great customer service
Elizabeth M.
4 out of 5
1/22/2020
Solved a newbie owner issue, and finished oil change earlier than expected.
Michael V.
5 out of 5
1/22/2020
Great experience every time!
Robert W.
5 out of 5
1/21/2020
Excellent customer service.
David A.
5 out of 5
1/21/2020
I felt very well taken care of. Thank you!
Patricia M.
5 out of 5
1/21/2020
It's always a pleasure, everyone so kind and helpful.
Don C.
2 out of 5
1/21/2020
Sarah provided good service. My complaint is with how the dealership has handled the whole situation. This was explained to the manager I will be contacting Ford about the situation.
Clifford B.
5 out of 5
1/21/2020
They completed all work in a timely manner and they were completely professional.
Gene F.
4 out of 5
1/21/2020
Quite satisfied with the service department, Sarah was very nice and professional, when I’m ready for my truck I definitely will purchase here where I bought my transit connect.
John P.
4 out of 5
1/21/2020
Special thanks to Brenda, and Nolan, who.helped with tech.

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