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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Albert M.
5 out of 5
2/6/2020
Always taken care of with friendly service
Dacia H.
4 out of 5
2/6/2020
Christoph Waggoner was absolutely awesome. He kept me up to date on my vehicle status. Gave me a good time frame, good conversation and was overall friendly and kind. He answered any questions I had, and I had several. This was my first time visiting West Hills as we just moved here and the service to my car was done well and in a timely manner and my overall experience was great. I hope to have him as my advisor again and receive the same level of service again. ????
Austin T.
5 out of 5
2/6/2020
Great Service
Denise A.
5 out of 5
2/6/2020
Kelsey and the team did a great job getting my car back to me quick seems to run pretty good thank you
Max E.
3 out of 5
2/6/2020
They fixed all my problems and it was covered under warranty. It took longer than I planned, but my car runs a lot better now
Debbie W.
5 out of 5
2/6/2020
Sarah was helpful and made sure service was completed in timely manner
Eric S.
5 out of 5
2/6/2020
Kelsi was great and kept me informed through the process and the oil change was fast
Shawn D.
2 out of 5
2/6/2020
When you make an appointment to change oil. Honor it.!!!
Don .
4 out of 5
2/5/2020
Colin was very helpful in explaining which maintenance package was best suited for the age and mileage on my car. When the service was completed, he thoroughly explained each item on my invoice.
Leaseplan E.
5 out of 5
2/5/2020
She is really helpful and terrific
Rainer S.
5 out of 5
2/5/2020
Was nice to be able to take the courtesy shuttle to the YMCA while the work was being performed. Thank you Chris.
Katherine R.
2 out of 5
2/5/2020
Sarah Richardson is fantastic. You are lucky to have her. 5 stars out of 5. The rest of the service department, a 3 stars. This was not the service people although they put my trailer brake in upside down and I had to ask to change it, but they were not trained to install a trailer brake in a tow vehicle. This is a fault of management and Ford. Also, the sales team just left me high and dry. Never called me back asked if I was taken care of. I guess they only care until you buy, not beyond. Originally I liked the sales team but am now disappointed in Justin and Jeremy. The only reason I was taken care of was because I called corporate. Otherwise, with the exception of Sarah, who wants to give good service and does, I would be sitting here waiting.
Robert R.
5 out of 5
2/5/2020
Kelsi was very helpful and professional. I would not hesitate to bring our Focus back to West Hills Ford. Thanks again.
James S.
5 out of 5
2/5/2020
Service was fast and very friendly! I will be coming back!
Alysia Y.
1 out of 5
2/5/2020
I Was there an hour and a half and they hadn’t started working on my car, I never got the service that I was there for! Please call I have a couple things that went wrong with this appointment! They are unorganized and a waste of my time
Rick T.
5 out of 5
2/2/2020
Tens in all categories ????
Valerie T.
5 out of 5
2/2/2020
Colin provided wonderful customer service.
Mondee N.
5 out of 5
2/2/2020
first time mazda owner and was treated above wonderful. repair took less time. next car just may well be another Mazda if this is how they treat their customers.
Ray B.
5 out of 5
2/2/2020
Thanks for taking good care of my vehicle. Your demeanor and respect are appreciated. Thanks for the positive attitude. Ray B
Jasper D.
4 out of 5
2/2/2020
Calvin was straight to the point and helped me with any question. Definitely will be back for breaks

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