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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Richard H.
5 out of 5
2/12/2020
Kelsi is the consummate professional. It is always a joy working with her. She gives 150% every time.
Kevin H.
5 out of 5
2/12/2020
Chris is awesome and treated me with respect and very transparent.
Odessa M.
5 out of 5
2/12/2020
It was fast and they went above just servicing the engine by vacuuming out my car. Awesome service!
Gregory W.
4 out of 5
2/11/2020
When locating financing she worked hard to find me the lowest rate.
Jonathan C.
4 out of 5
2/11/2020
I have to say it’s almost a real pleasure when my car needs serviced I can’t wait to bring it in knowing in advance how well I will be taken care of I love Brenda Dunn , she has been exceptionally well at providing excellent care and service for my vehicle as well as myself . I enjoy working with her and will continue to use West Hills Ford for all my repairs thank you again
Tricia S.
5 out of 5
2/11/2020
Cameron was very nice and informed me of everything!
Stephen S.
5 out of 5
2/11/2020
Pamela was very helpful and knowledgeable and overall service great, satisfied customer
Sean S.
5 out of 5
2/10/2020
Kelsi was very nice and assured me of the service when I had questions. She did a great job, and was super nice. Thank you Kelsi
Carina R.
5 out of 5
2/10/2020
Thank-you for taking care of my car. I will always call if I have any concerns or questions!
Christian E.
2 out of 5
2/10/2020
Not interested in any further correspondence. I may or may not write the regional manager and other interested leadership parties to discuss what I see as a serious lack of tact and what could be considered predudice in the method and manner in which my wife and I were addressed while at your Ford dealership and over the phone speaking with Calvin. I can and will say that Sound Ford is miles ahead of your establishment in this regard. My effort to save a few miles if travel time to receive my Preferred Service Package regular service was a mistake I will not soon forget and will undoubtedly share with my colleagues of all Races and specifically with my Minority friends and family. Good day!
Curtis P.
5 out of 5
2/9/2020
Awesome service. Thank you for that.
Teri M.
5 out of 5
2/9/2020
Colin is so amazing! We will always go where he goes. Thanks Cilin!
Debra B.
4 out of 5
2/9/2020
Brenda was amazing!! She took the extra steps to help me even though she works fleet vice the little guy like me. The only complaint I have with the whole process was that of the female who made my appointment. Otherwise I couldn't have asked for anything better.
Cathleen A.
5 out of 5
2/9/2020
Cheis made me feel wonderful, fast srvice.
Austin T.
4 out of 5
2/9/2020
It’s took around 2 hours for a multi point inspection and an oil change which was a little longer than expected but the staff was amazing and I was okay waiting in the cafe.
Laura K.
5 out of 5
2/9/2020
Great service, thank you. Chris did a wonderful job of explaining to me the process and timeline. He also took the time to show me some features of my car that I was not aware of????
George K.
5 out of 5
2/9/2020
I was very happy with the service. The problem looks like it is sloved. The service rep was very professional and he listened and kept me in the loop.
Cathlene F.
5 out of 5
2/9/2020
Chelsea is very friendly! I appreciate her happy demeanor as well as helpful attitude! She really kept me informed and we worked together to get what I needed for my car handled! Thank you so much Chelsea!
Cheryl I.
5 out of 5
2/9/2020
I was happy with my service and the work done the car is so quiet.
Marcus K.
5 out of 5
2/9/2020
Service tech was very helpful and friendly.

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