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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
John F.
4 out of 5
2/14/2020
Calvin went the extra mile to try and solve the problem with the seat heater. Unfortunately it wasn’t resolvable, but we appreciated his efforts.
Jennifer E.
4 out of 5
2/14/2020
Pam was quite attentive and efficient in addressing any issue or expectation I had and it was appreciated. I will bring my truck in again to be serviced.
Deb V.
5 out of 5
2/14/2020
For one my name is Marty not Deb, and my experience was great. My service technician was courtious, found the problem and had it fixed promptly. I am very happy with my experience.
Steven E.
2 out of 5
2/14/2020
It took two hours to change the oil. And this is with a schedule oil change.
Ryan G.
2 out of 5
2/14/2020
Sara does a pretty good job. She forgot one of the things I asked her to look at. However, she seems overworked and I’m concerned that she is doing the job of two people.
Kenneth H.
2 out of 5
2/14/2020
The service team was great. But the manager of the group could maybe have some understanding of issues that came up during my time at the dealership.
Paul K.
4 out of 5
2/14/2020
Chris was friendly and professional, appreciated on both counts. He saw that my car received careful attention to resolve the issue. All is well.
Lorri E.
5 out of 5
2/14/2020
Efficient, personable and professional. Thank you !
Andrea A.
5 out of 5
2/14/2020
She was very helpful and friendly. She also kept me informed about the repair.
William I.
3 out of 5
2/13/2020
Hopefully the check engine light remains ol
Elijah A.
5 out of 5
2/13/2020
Chris was very helpful and eager. I enjoyed working with him.
Richard S.
5 out of 5
2/13/2020
Highly impressed with the level of service provided.
Richard L.
4 out of 5
2/13/2020
Chris was great. No complaints with his service. My only suggestion is that there should be a waiting area like a bench or seats for customers waiting to be seen. I was waiting standing for about 15 minutes until I was seen by a service advisor. I have no problem standing but elderly customers might prefer seating. Everyone appears to be very busy and seems to be avoiding talking to me as they were walking by and didn’t ask if somebody already spoke to me.
Carden G.
4 out of 5
2/13/2020
Chris was great. Thorough and helpful throughout. Truck seems to be running great. (60 miles later).
Billy S.
4 out of 5
2/13/2020
My service writer needs to be promoted she went up and beyone wat she does as customer service person should all learn from her
Chuck .
5 out of 5
2/12/2020
Very friendly and helpful
Steven Z.
2 out of 5
2/12/2020
Sat there for 4 hours for an oil change and mazda connect update. Asked for 5% senior discount, provided, but exact amount $8.82 added as shop supplies. Also quoted $40 for an air filter and $40 for new wipers...$10.00 at costco. I will not be back...
Brant L.
2 out of 5
2/12/2020
I was satisfied with almost everything. However, I was told my truck is leaking oil, but it wasn’t noted where the oil was leaking from. My next question was, how low was the oil when I brought it in? I did not get a direct answer. Now I am concerned for my truck that is only 4 years old being that is only has one year left on the 5 year warrantee.
Paul P.
4 out of 5
2/12/2020
Sarah Rocks!
Cheryl I.
5 out of 5
2/12/2020
Friendly service

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