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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Betty H.
4 out of 5
2/22/2020
Excellent service especially the representative that helped and assist me.
Mary R.
5 out of 5
2/22/2020
This is my second time working with Chelsea and she has been fantastic both times. Excellent at keeping me informed and explaining everything, great attitude and energy, and both professional and personable at all times. My experience working with Chelsea has been far superior to some sub-par customer service experiences working with the Mazda service department before it moved buildings.
Brian S.
2 out of 5
2/21/2020
Extremely long wait for the repairs to my Transit 250. After receiving a quote of two days for the repair I did not get the vehicular back until 11 days later. Sarah was very nice but clearly the repair tech staff was short on skills or simply the physical ability to complete they’re task in a specified time. When a vehicle is in for any repair and the amount of time is grossly over what was quoted it leads a customer to believe there was other issues such as broken or damage done during the repair and in turn needing more time to cover or fix they’re mistakes. More communication would have been appreciated.
Michael L.
5 out of 5
2/21/2020
Have always had a good experience with you (and Ford folks).
Debra B.
4 out of 5
2/21/2020
Brenda Dunn was fabulous!! After my clutch was replaced and car picked up, the transmission failed the next day. I went to see Brenda about it because the two items are related and I thought something happened during the previous repair. She said no problem and had me bring my car back to be checked. Turned out to be another warranty covered item and I was good to go. If I have any other problems I would love to work with Brenda Dunn again even though she's a fleet worker vice the little guy like me. She's great at putting me at ease for a first time customer ????
Sally D.
5 out of 5
2/21/2020
Received the best service and was treated respectfully - thank you.
James J.
1 out of 5
2/21/2020
I had an 11:30 appointment for an oil change,I arrived a little after 11. Had a walk around inspection of my car(first time). Did not get my car back until 1:30. Totally unacceptable. My car was taken to the Toyota dealership for the oil change. My appointment was at the Ford dealer. Won't be back again. I bought the car there.
Deborah C.
4 out of 5
2/21/2020
Absolutely awesome! Very thorough and detailed, great communicator and motivating presence. I was impressed and very much turned me around in a less desirable situation... You got a winner employee... Thanks for asking
Loren F.
5 out of 5
2/21/2020
Overall, the experience was positive.
Diana H.
5 out of 5
2/21/2020
Chelsea was cheerful, helpful, and very clear about how my visit would go. Super low stress. 10/10, would love to work with her again.
Bill G.
5 out of 5
2/21/2020
Thanks for the timely service
Lori L.
5 out of 5
2/21/2020
Cameron was extremely polite and helpful. Great service
James R.
5 out of 5
2/21/2020
Kelsi has done a great job for me!
Dorothy G.
4 out of 5
2/21/2020
See you in two months.
Daniel C.
5 out of 5
2/21/2020
Fast service and great follow up
Ecolab I.
5 out of 5
2/20/2020
The Service was done I’m a very timely manner. The lady at the service desk was very pleasant and made sure I was comfortable while waiting. Great experience all around.
Richard (Jason).
5 out of 5
2/20/2020
Chelsea Duket went above and beyond to provide me with terrific service.
Kathryn W.
5 out of 5
2/20/2020
Kelsi was great as was Amanda whom I scheduled the appointment with. Your service attendant however was less than service focused and somewhat unpleasant.
Pam G.
5 out of 5
2/20/2020
Kelsey was great as usual!
Darrell M.
5 out of 5
2/20/2020
Polite, courteous, and professional. Made me feel at ease..

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