I did the pre pay option hoping for a quick pick up, but there was quite a bit of confusion, first as to where my paperwork was, then where my truck was!!! That was a bit disappointing. Other than that I am happy with the work.
$356.11 for a key fob is too expensive by anyone’s standard! I feel ripped off! I have bought two new cars over the years from your company. I doubt whether I’ll be buying another.
Not happy.
Kris is an amazing service writer. Excellent customer service.
Not satisfied at all, no knowledge of what was done to my truck. Then I received a message that was not correct information, please call me with questions.
Steven was very professional and pleasant to work with.
I brought my jeep in for a check engine light, a recall and a diagnostic reading I received from another shop. As well as some rough engine sputtering. We were told that the diagnosis said that my coil packs needed to be replaced, so that was what I communicated to the service rep. I had previously spoken to the parts dept. When I was making my appointment, and she said she would order the parts so they would be available when I brought my vehicle in. The parts were not available when I brought the car in. They needed to be ordered, which kept me without a vehicle for the entire weekend. On Monday, I got the call that the parts were in and they started on the work. When we picked up the car the next day, the service rep told us that it was still "running rough" . So the coil packs were evidently not the issue. If that was the case, I would expect at the very least a call asking about further diagnosis. I did not get that, nor did we get a diagnosis at all, despite it saying on the notations that we had. I know this because my car was sputtering and whining and the check engine light was still on when driving it home. Now I have spent over $800 to repair something that may or may not have needed replacing, but my car is still not running normally. The response from the service person when we asked why it was not running normally was a very unapologetic "we did what we were told" to do. You did not ask for a diagnosis so we didn't give you one. So I attempted to phone the service manager directly, but did not get to speak with him. I was told he would phone me back. It has now been over a week and I have received no call. I have never, in the 30 years I have owned a vehicle, received such poor customer service or mechanical service for that matter from a dealership.
When I called up to make the appointment for my service on my 2017 ram I was told that the 30,000 mile check up was covered under the maintenance plan I had bought with the vehicle and when I got there they said no it’s not give me another $450 and will do it for you very disappointed that I Edwin told one thing when I made the appointment and told another thing when I arrived for the appointment also I have a front tire that is wearing oddly One space on the driver side tire is bald and the other are your tires all wearing fine when I arrived they said tires are not covered very disappointed
Danielle has always been awesome. She sold us the Jeep and now she did great in the service part of it.
I already spoke to a rep. But as a customer service rep, normally you have a sense of trying to hurry a little. But when my car was done i walked back to the service center got in line to pay, WAITED in said line for 15 minutes. I also had my 2 year old with me who was DONE being there. Also as a customer service rep, if you see a 2 year old having a meltdown, you try to get the mother out the door as soon as possible. Not make her wait for 15 plus minutes while chatting leisurely with another customer. Pass her info to an open rep (without comolaining that you "just got" the keys, when you know DAMN WELL you got it 20 minutes ago) who can collect the payment and she can be on her way!
She went above and beyond will definitely come back for future work and will look forward to dealing with Danielle Bourdelais ty
Heater issue was not resolved
No one came to get me when the work was complete, I didn’t find out it was done until I came and asked someone and I was in the waiting room the whole time.
No... my oil change took over 3 hrs... I was told hour and a half...... I had other things to do but was not able to because I was there to long.... you need to tell people your that far behind..... I made this appointment a week earlier. Could have rescheduled this so I did not waist my time sitting there. That was totally ridiculous it took that much time
The problem I had my car serviced for was not fixed. I was then lied to about the current status of my vehicle. I was told my GPS unit was providing the correct location and it was still registering my Jeep in Kent Washington. I was told that The Uconnect server was down and was given no estimate as to when it would be back up to download a necessary software update that would fix the GPS issue. I was then told that I would have to contact west hills everyday inquiring when the uconnect server would be back up, at which point I would have to set up another appointment to have my car serviced. As far as I’m concerned I brought my car in for service, west hills fixed nothing, then told me I have to do the leg work before I can actually get my car fixed. It was an incredible time wasting experience and the customer service I was provided was severely inadequate. I ended up asking pretty simple questions to which I was given what seemed like inaccurate answers. This is now the third time I have received poor service from your service department and am extremely reluctant to bring my car back. I want to believe you guys know what your doing but there has been no credible proof.
Always a pleasure to have Patrick at the
Front desk when I check in. He is by far
the most professional person at the front end
Was glad to get all of my needs addressed today. So much nicer than making two appointments thanks
I never dealt with anyone named Steven. Whoever answers the phone at your dealership really need some training. Getting us the same questions over and over again is very annoying also never being able to get put through to service successfully or get an answer from her about the status of my car is also annoying
So appreciate the great and professional service...thank you so much
Undermanned in the service representatives. Had to wait 30 minutes in line for an 8am oil change. Another thing I used to look forward to was coffee and donuts/muffins, but the coffee was not very good and there were only goldfish and Doritos. Service reps were polite, but needed additional help
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