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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Alan J.
2 out of 5
12/17/2019
Then truck ended up have to be there for 3+ weeks the communication was very poor. I was the one that had to call to see what was going on! When you have to wait a month for your appointment it should be a priority to finish in a timely manner!
Thomas C.
1 out of 5
12/14/2019
Unable to duplicate a problem with parking alert system. Problem returned once leaving dealership. I returned and took the service manager for a ride so he could see problem first hand. He agreed problem should be corrected. Bed lighting doesn't work discovered the wireing was never completed and this wasn't disclosed when purchasing vehicle (Sept 2019)(used 2015 RAM 1500) been waiting for a manager to return a phone call, no call as of yet, it's been two days now.
Deana W.
5 out of 5
12/14/2019
Outstanding fast service!
Selleck F.
5 out of 5
12/14/2019
Everything was handled quick, professionally. I was pleasantly surprised by the sales team picking up my deductible. A+ Service
Melanie S.
1 out of 5
12/14/2019
I had a scheduled visit for permaplate and digisheild. It didnt get complete due to the holiday party. Honestly not that big of a deal but still an inconvenience.
Norman J.
5 out of 5
12/14/2019
Is was fast and polite service. I was completely satisfied.
George M.
2 out of 5
12/14/2019
It took way too long for you guys to get the parts in. Time spent installing them was okay. But keeping me informed about the ordering of parts and all the excuses as to why they took so long is unexplainable.
William B.
4 out of 5
12/13/2019
This is my first year owning the Jeep Rubicon and receiving service from the West Hills Team. Both are Top of the Line! Thanks!!
Amber J.
5 out of 5
12/13/2019
Staff was very professional and the work was done in a very timely manner.
Sharon K.
2 out of 5
12/13/2019
Return car tomorrow
Joseph W.
1 out of 5
12/13/2019
I just got home and called about a new problem with my truck and had to leave a message and then no return call I had to connect a battery charger to my truck for the first time ever. Very upsetting to have a new problem with my truck right after leaving your shop.
Steve F.
5 out of 5
12/13/2019
I got there early and Stephen took care of me right away. The truck was done quickly and I was on my way.
Lindsey W.
1 out of 5
12/12/2019
A few days after my oil change I noticed oil spots under my truck. I opened the hood and there was a pool of dirty oil around the filter and there is oil all over wiring and everything else in that area.
Lawrence K.
5 out of 5
12/12/2019
Good job it went better than I thought thanks
Vinton W.
5 out of 5
12/12/2019
Great job Steve, thanks a lot
Mackenzie B.
5 out of 5
12/12/2019
GREAT service with Krys
Meg Z.
5 out of 5
12/12/2019
Great service! Danielle kept me informed about my vehicle and made sure I got the most accurate and up to date information. Very friendly and professional.
Fritz J.
5 out of 5
12/11/2019
Patrick Duncan was a pleasure to work with.
Maury B.
3 out of 5
12/11/2019
The inability to solve a problem with my Ram’s air bags, “because the warning light would not come on” is an unacceptable engineering problem. If the vehicles digits systems can’t perform/diagnose, then a manual methodology should be substituted. Come on Fiat, get it right!
Shawn L.
5 out of 5
12/11/2019
Krys is exceptional. A true gift. Always giving updates and letting us know what is going on. I appreciate her more than I can say. I'll keep coming if you keep her. Thanks, Shawn

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