Service writer kept me informed regularly
Max was helpful in dealing with the damage to my Jeep during a routine service. Max was prompt in handling the loss of the water leak vendor and got me scheduled to fix the leaks in my doors in 10 days.
Absolutely Satisfied with Max Davis service!
He greeted and acknowledged me outside of the dealership as he was with another customers vehicle. He promptly checked me & my vehicle in. There were 5 other employees without customers in and around the reception area but Max was more than available to assist. He was well groomed, friendly and his speech was respectful. He had a pleasant demeanor and answered all of my questions. I was surprised to have good old-fashion customer service. As a small business owner he categorically checked all the customer service points with a smile and great attitude!!! Before long he may be running the department!
I asked that the car be vacuumed as the service I get at Honda. It hadn’t been vacuumed. I took the car back to customer service and requested that the car be vacuumed. I told the two customer service people I’d like it done just as my Honda gets when I take my CRV to Honda. I expected all WestHills services to offer the same services. A woman service person sarcastically said, “maybe you should go to Honda.” The other service person took care of my request .. thank you
When I called to make my appointment for Feb12 at 8am I explained that there was water leaking behind my rear view mirror and from the midpoint of the A pillar on the drivers side. The water test was not done. So, I left work early two days to take and pick up my Jeep yet the work was not done. I would like your dealership to pay Auto Glass Clinic in Poulsbo to do the water test and fix the leaks which are under warranty. I bought my 2019 Jeep Cherokee in May of 2019. I do appreciate that my Jeep was cleaned inside. Please call me at ****-****-xxxx to discuss the water leak. I anticipate many years ahead as a customer of yours. Thank you. Susan K
I made an appointment 2 weeks in advance to have my 2008 Nitro checked for a "GATE AJAR" warning symbol that would not turn off even though the rear gate was securely closed and latched. On the day of my appointment I dropped my car off early and caught a ride to my work. My repair advisor Patrick asked me if I wanted anything else done, like an oil change for example. I said OK and asked for an oil change and tire rotation. After my car was at the dealer all day, I was taken back to the dealer to pick up my car. Patrick told me they didn't have time to fix the GATE AJAR issue, but the oil change and filter change was done. So Patrick asked me if I could bring my car back the next day because the did have the part (switch) in stock. And OK, I will. So I brought my car in the next morning and left my Nitro with the dealer all day again. I got a ride back to the dealer around 4:30 PM that afternoon to pick up my car. I had received a call from Patrick earlier and he said my car was fixed and ready for pick up. I paid my bill and when I started my car the GATE AJAR warning symbol was no longer on. I was happy and drove to WIN CO to by some groceries. When I came got to my car, after finishing shopping, I tried to open the rear hatch/gate to load my groceries into my Nitro, IT WOULD NOT OPEN! No matter what I tried or hard I tried IT WOULD NOT OPEN! So now I have to bring it back to the dealer again, for the third time for this issue. I'm not blaming Patrick. He is very professional. But question is: Why didn't somebody check or test this repair? Is it up to the customer to do a thorough quality assurance test and inspection of all repair work before driving off the lot? So my next question is: Do you have any Quality Assurance procedures in place and being followed???
Krys was very professional and helpful, my future visits for service I will wait to see her even if another service rep is available.
Outstanding service as Always. Thank you.
Danielle was a breath of fresh air. Best service we have ever had there.
Very professional and friendly. Fine tuned work to be done appropriately
Awful service. Waited 6 hours in waiting room to be told nothing had been done to my car and be given a rental that you later tried to charge me for. Will no longer be going to west hills for my service anymore.
The young lady that got my info suggested it may be a battery for my fod bing go
If it didn’t work in morning call her very professional
Thank you
Steve was awesome and very courteous!
Thank you,
Mike
Kristyn is a great service writer and its ashame that it takes 8 days to troubleshoot and repair my Rubicon. This wasn't the first time for Westhills to troubleshoot the Rubicon and get the correct part's. GREAT JOB Kristyn
Krys was great and explained warranty on part and service requirements. So she gets a thumbs up in doing her job efficiently and thoroughly.
However, I am displeased with the previous work being done without taking necessary steps to correct the problem fully.
I bring my vehicle to the dealership to get service completed correctly. This was not the case when the part breaks again within a month. Come to find out additional work was needed to fix the problem.
Please feel free to follow up with a call or email from the Service Manager.
Thank you,
Susan A
Service was as expected. Disappointed that front mud flaps were not available, but that was secondary to the actual service.
Stood in service area for ten minutes before finally being acknowledged. 2. Max tried to keep me informed but he had an unscheduled meeting or something to attend so my vehicle got pushed back and felt like since I wasn’t there personally, my vehicle wasn’t attended to so definitely felt unimportant. 3. Had my Jeep there before and I inquired about a suspicious noise. No one could locate it the previous three times even though I stated it was in the door. Mysteriously, it’s a $600 door part!!!!! 4. Told my windshield was repaired only to find out it wasn’t so there was another delay for my vehicle delivery. Not my ideal place to do business as I am unsatisfied
The actual work performed on as fine. Max as a service rep did not communicate well and worked harder to sell additional maintenance versus just correcting the issue I brought the truck in for.
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