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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Christopher M.
5 out of 5
7/16/2020
Emanuel was courteous and knowledgeable. No complaints
Jeffrey N.
4 out of 5
7/16/2020
Called when they said they would, kept me updated on progress.
Joyce C.
4 out of 5
7/16/2020
Emmanuel was super nice and my car was finished early. ????
Trevor J.
5 out of 5
7/15/2020
Amazing customer service. He went above and beyond to make up for service delays.
Thomas L.
5 out of 5
7/15/2020
Today was the first day since we bought our Jeep that we have been satisfied wit the service. Keep it up?
Michelle G.
4 out of 5
7/15/2020
Emmanuel was very courteous and professional. Even though he has a face mask on I could tell he was smiling from his friendly voice. Although the oil change took longer than expected, it was no prblem because he checked on me a few times and kept me informed. Thank you!
Terilynn L.
5 out of 5
7/14/2020
Krys did a great job
Duane E.
4 out of 5
7/14/2020
I appreciated his efforts to dig in and find solutions.
Troy I.
5 out of 5
7/14/2020
The whole service team did a great job and particularly Emmanuel who kept me informed on what is going on with my car.
Daniel B.
4 out of 5
7/13/2020
Jacob was great with updating me on status of my jeep, ensuring work was done right, and I was billed correctly and price matching surrounding areas. Now more inclined to use dealer to service my car.
Joe O.
5 out of 5
7/12/2020
All went great! She’s always very congenial and knowledgeable.
Bradford W.
2 out of 5
7/12/2020
After reading your poster to not enter the building and wait for a service person to come out and greet me, I did just that. After 15 minutes outside with three other gentlemen a lady read the sign and walked right in. She was immediately assisted by service writers in the building. STILL no one came out. Finally we all just walked in and were assisted, but certainly Not in the order that we arrived. Lock the damn door or take the sign down.
Michael J.
4 out of 5
7/12/2020
Very friendly staff and they did a great job with my car. Definitely getting all of my servicing done there from now on
Andrew C.
1 out of 5
7/11/2020
The day following my appointment I called in the morning for an update. The simple items had been addressed but not the main issue and was told I would get an update in 30 min. I received no call back and called twice to get an update so I could schedule my day and return my rental. I finally called the rental office to tell them I would be late and had no idea how late. The rental office was able to get an update that my Truck was ready! I never received a call from service! I picked up the truck and payed the late fee for the rental. The main issue of the display/navigation and vehicle phone error message was still malfunctioning as I drove the truck home!
Donald W.
4 out of 5
7/11/2020
Emmanuel was great. Friendly. Professional. Efficient. Best person we have worked with at your dealership. Please pass on our thanks.
Robin Z.
5 out of 5
7/11/2020
Max was awesome start to finish. I appreciate the great attitude and service!
Sean W.
5 out of 5
7/11/2020
The service was quick, Emmanuel was professional and friendly, and my car was maintained. It is always a great experience, dealing with West Hills!
Matthew M.
5 out of 5
7/11/2020
Best Service ever thanks so much!!
Krista W.
5 out of 5
7/11/2020
Emmanuel was amazing and kept us updated every step of the way.
Jedon M.
5 out of 5
7/11/2020
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