West Hills Chrysler Jeep Dodge Auto Repair Service

My service was outstanding today. Tyler Charawell did a great job checking me in and out and explaining what was done. I really appreciate the great service I always receive at West Hills. A satisfied customer.

I like the mobile features that have been added

She did an amazing job and I will certainly come back because of it

Garret was so nice and communicated with me all day to update me on my car’s Progress. I appreciated it very much. Kris J

They got my truck finished faster then I was told , which was greatly appreciated. I was expecting a 2 hour wait and they had it done and out in an hour or a little less..

Everything was great! Glad everything got done much sooner than expected. As it’s an inconvenience to leave your car all day

Good

Find a way to sell your brand (Chrysler, Jeep, Dodge, Ram) out of your store. I bought a Jeep from Ford Mazda and the sale went smoothly however, the Service portion of it was terrible. I even requested an oil change to be done and Ford failed to relay the message to Jeep. Prior to that, I’ve reached out to have my Jeep looked at and found out a mechanic from Ford drove my Jeep clear out to Seabeck, WA adding miles to my Jeep. I got my Jeep into their shop and the job was done in a matter of days. Communication and Service is poor through Ford Mazda. I’ve had a better experience all in all with Jeep and Kris was amazing. She was able to update me on the status of my Jeep efficiently and able to get replacement wipers on my Jeep last minute. If you buy any Chrysler product, buy it from the store. Never liked Ford, and their service just made me not like them even more. Even when Kris was off for the day an associate from Jeep was able to update me that she was out. I was never left in the dark like Ford had me. I love the Jeep store. Only issue is, I didn’t purchase it through them. I wish I had so I can have a better relationship with the employees at Jeep. Kris, I don’t know if you’ll read this, but thank you for your help and thank you for being above and beyond at your job. I couldn’t ask for a better experience.

I was more displeased with the fact that my car was done with service at 12:05 which I knew because I went out to grab something from my mother who was dropping me something off. However I didn’t actually get my car back or told it was done until 1245. & then when it was done. The Individuals at the front desk manages to misplace my keys. All in all the wait time for an oil change almost two hours. I can assure you that I will take my car else where in the future.

Paul is outstanding in his communications and keeping me up on my service progress. He effectively uses all my communication mediums email & phone

Loved his energy. He's extremely helpful and very kind in helping me with my needs since I had a baby with me. Very courteous.

Jim went out of his way to keep me informed of the status of my repair and recall fix. He specifically sought me out to say how much longer my wait would be. I really appreciated that.

Excellent service with Paul Long, service done quickly

Thank you James for keeping me up to date on my car while it was there. I really do enjoy having my vehicle serviced there.

Jim goes beyond what is expected and listens for how he can help. Thanks!

Jim was great kept me informed as to what was happening was always polite and went beyond to be sure things were taken care of!

Jim is always professional and takes care of my issues

Garrett did a great job today thank you

Paul Long was very helpful and pleasant. My thanks to Paul! Ric Hoy

Tyler was very personable, and really helpful when the service person was having a problem with a stripped screw when putting on my license plates which had also recently arrived.