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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Norman B.
4 out of 5
4/1/2018
Gene did an awesome job. He was very attentive to me as a customer. He provided me with information and recommendation without make g me feel like he was just trying to sell me something. I was very pleased with his professionalism.
Angela C.
4 out of 5
4/1/2018
He was wonderful to deal with. I have to say this is the first time I’ve gone in to the service department and was helped by someone who made me feel like they actually wanted to help me. Not just another person coming threw for service on their car. Was a bit shocked at the price but his manner and the way he approached the situation of my price going up from what the original estimate was, was great. Over all he was fantastic. I think you should give him a raise. :)
Jay H.
1 out of 5
4/1/2018
Well my truck sat there for 8 days and nothing was done. They told me they were checking things before they could work on the lifters but the hood was never opened, how I know this the hood was covered in pollen and there was not one finger print on it. Then I research the problem and find out it is common on this engine if the vehicle is not started every day, and nothing needs to be done except to give it additional warm up time, and use better oil,it does not have traditional lifters but are a spring loaded system. So your full of ****
Scott S.
2 out of 5
4/1/2018
Brought my vehicle in for 2 items. One of them was for service start stop system. I was told it was fixed. We pick up our car, get in, and it says service start stop system. We are done with this vehicle.
Emori M.
4 out of 5
4/1/2018
Gene was amazing! He even made sure the plastic was out of my car and walked me to parts to help order a part. The service was concierge.
Donald H.
1 out of 5
4/1/2018
There was plastic and paper left in my Jeep
Sarah H.
4 out of 5
3/31/2018
Tyler was really great. He explained everything thoroughly and kept me updated every step of the way. We previously had a bad experience with another West Hills dealership so I was skeptical going into the Dodge dealership, but I was put at ease with Tyler. Everything he said and done made me feel confident that I was leaving my car with great people.
Al H.
5 out of 5
3/31/2018
Well done!
Jeremy C.
2 out of 5
3/31/2018
The service department over booked oil changes doubling the normal time it normally takes.
Chris K.
5 out of 5
3/31/2018
Kristyn was awesome and they finished my car and got it back to me super quick.
Diane Z.
3 out of 5
3/31/2018
Will be back on Tues morning for evaluation of indicator light which illuminated on way home from today's service (possible bad tire sensor).
Janae C.
2 out of 5
3/31/2018
Jim was great he’s the only one who called me back. I had been getting texts supposedly updating me on my car stating feel free to text. So, I did text and never got a response. I would appreciate it if the only service consultant I worked with from this point on was Jim Cannon. I really like talking with him about my service needs.
Michael P.
5 out of 5
3/30/2018
Krys worked through the schedule problems very well.
Phillip B.
5 out of 5
3/30/2018
Thank you for the rental car.
Morgan T.
4 out of 5
3/30/2018
Paul has been great, I’ve been there twice in the past month for warranty work!!! Paul has kept in contact by text and has called me promptly when my car was finished!!! I appreciate you service team and thank you very much!!
Cristina K.
5 out of 5
3/29/2018
Great customer service
James D.
5 out of 5
3/29/2018
Friendly and courteous.
Carol A.
1 out of 5
3/29/2018
I had an appointment for 10:15 today to do factory recall work. I was told it would take 3-4 hours. At around abt 11:15 and saw my car sitting on the street. It sat there until 1:15 when the finally said it was ready. Why it sat there without moving for over 2 hours is beyond me.
Leslie Y.
3 out of 5
3/29/2018
I did have a bit of a panic when I walked up to my car. The hood had not been closed correctly and was 'canted' off to one side. The service rep popped the hood open and looked around the engine compartment, saw nothing amiss and closed it properly. Whew.
Judy Q.
5 out of 5
3/29/2018
Paul does a great job in assisting with knowing what I need when it comes to my Nitro.

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