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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Courtney U.
4 out of 5
9/9/2018
Lars was super friendly, very knowledgeable and got me in and out in under an hour. He showed me how dirty my air filter was and went through my inspection list with me. He has fantastic customer service. I will be requesting him again for my gonto person!
John B.
4 out of 5
9/8/2018
West Hill continues to provide excellent support as we work through various warranty issues with my Ram. Garret did a fine job of keeping me informed and I thank everyone for fitting my truck into your busy schedule
Paul V.
4 out of 5
9/7/2018
Thanks for makingg it easy to pick up my truck after hours!
Patrick O.
4 out of 5
9/7/2018
Lars was informative and didn’t try any pushy up-selling. ????????
Bradford W.
5 out of 5
9/7/2018
Paul does a fantastic job as service consultant. I always enjoy my time at Hazelwood Dodge. Everyone makes you feel pretty welcome. See you in 4000 miles.
Bryan W.
5 out of 5
9/6/2018
Garrett is amazing, kind and courteous! Always makes sure we are taken care of. Thank you Garrett! My 2017 journey thanks you too????
Edward R.
5 out of 5
9/6/2018
None
Cecelia W.
4 out of 5
9/6/2018
He was professional & helpful in keeping the cost down as much as was possible by using my reward points etc. He aided in making it a fairly smooth process in light of needing to keep the rental a few days due to working 3 days that are 17 hrs long for me & negated the option to picking up or dropping off my Jeep/the rental. Always great service with you all :).
Roger S.
3 out of 5
9/6/2018
My only issue is not with the local service, it’s with Dodge in general. I have a tail gate issue that is a Dodge known recall, but parts are not available to rectify the manufacturer defect. My shell hatch typically prevents the tail gate from inadvertently falling opening. If my shell hatch does not open, it means the tailgate has popped open and is an awareness to me for caution. Today that didn’t happen. I opened the shell canopy and without warning In the dark the tailgate fell open striking my left hip in a way that has strained an already injured lower back. This needs to be resolved. It’s a dangerous issue.
Tamara H.
5 out of 5
9/6/2018
Great service..Thank u
Dennis M.
5 out of 5
9/6/2018
Lars is always professional and on this visit went out of his way to get me an estimate on some future repair work.
Sheryl H.
5 out of 5
9/6/2018
The oil change and inspection was very fast, the employees were great to deal with, very satisfied.
John B.
4 out of 5
9/5/2018
Ricky worked hard to make sure all my concerns were addressed even though some “service” messages showed up after I made the appointment
Donald S.
5 out of 5
9/5/2018
The service was quick and very helpful. The tram work there is efficient. So I was in and out with no problems.
Maria H.
4 out of 5
9/3/2018
I went in to get my oil change and I was about 1 hour early from my scheduled appointment. Garrett was really friendly and ensured the service was quick as I requested. Thank you for an excellent customer service!
Jeff F.
5 out of 5
9/3/2018
Nothing to comment on. Good service.
Maria R.
5 out of 5
9/3/2018
Ricky was great! Super efficient and friendly. Thank you!
Steven J.
5 out of 5
9/2/2018
Mr. Cannon is a excellent service manager/representative!
Mackenzie S.
1 out of 5
9/2/2018
I got my car serviced and the price was absolutely outrageous. I will not be coming back anymore. Not only that, but when I was leaving I was told that everything else was fine, and then when I got home I looked at the papers, and more than one area of my car had been marked with the “needs immediate attention”. Having to pay $100 on an oil and filter change, and then not even be warned about my car, pretty poor service.
Paul M.
5 out of 5
9/2/2018
Excellent

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