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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Alex S.
5 out of 5
3/22/2019
Garrett was a nice guy and totally helpful
Bradford B.
3 out of 5
3/21/2019
Thanks for your consideration of my question.
Brandon C.
5 out of 5
3/21/2019
Patrick was no nonsense and very helpful!
Darrell S.
4 out of 5
3/21/2019
I was treated professionally and given the information I required for the time restrictions I had to meet that day. Great experience as always.
Brent H.
1 out of 5
3/21/2019
It took 2 hours to program 2 key fobs. My truck was sitting outside and so I could see when someone was working on it. When they finally got outside to work i it, it took them less than 5 minutes and my bill was 150. I felt like I got ripped off. I also heard someone else come back in and was upset because a service tech hadn’t put oil back in his truck after service. Wow. My confidence is low and I’ll kikwly never come here again to get my truck serviced. Brent H
Brandy L.
1 out of 5
3/21/2019
I am now satisfied, but the issue should have been in the first place.
Steve H.
5 out of 5
3/21/2019
Tristan was polite, smart, fast, and best of all he did a nice and clean job, and that I appreciate. Thanks
Aaron J.
1 out of 5
3/21/2019
West hills dealership failed to add oil to my vehicle after an oil change
Karen &.
4 out of 5
3/20/2019
APPRECIATED the attention\refund for part of service that we had actually requested NOT to be done. What's done is done ~ thanks for listening & follow through
Ricky T.
5 out of 5
3/20/2019
He is knowledgeable and friendly. Was very helpful in taking steps to help Get me a loaner car. Thank you Zak & also David Helped! My car was blocked in when I picked it up & he took car of that.
Edward V.
1 out of 5
3/20/2019
I don't like the fact that I have to pay you guys fifty bucks just to tell me I need brake pads and tires I knew I need tires but you can get brakes checked for free you charged me fifty bucks that's not right
Trevor M.
4 out of 5
3/20/2019
Although they were brief interactions, Mr. Duncan made my experience at West Hills Chrysler a really good one. He was very prompt, courteous, and very informative of what will be done to my vehicle. I was very impressed when he briefed me on the vehicle inspection. I really appreciated the total cost that includes labor since im not a fan of hidden or undisclosed fees. Thank you so much and please continue to give the same level of customer service in which you provided me.
Troy T.
5 out of 5
3/19/2019
Professional, friendly, helpful, quicker than expected.
Michael R.
5 out of 5
3/19/2019
The advisor was knowledgeable and friendly.
Michael H.
5 out of 5
3/19/2019
Thank you for fast service and helping me order my new car in June????
Leslie S.
5 out of 5
3/18/2019
kristyn Giles was very professional. She contacted me several times throughout the day to keep me updated with the progress of my vehicle. Each time I went to the service desk she always greeted me with a smile. I would again like to thank Kristyn for making my service a very pleasant experience.
Cesar C.
5 out of 5
3/18/2019
Very Very go to service
Janet P.
2 out of 5
3/17/2019
First let me say that the employee who handled my transaction was very polite and the service was completed quickly while I waited for my car. I originally came in for an oil change. However, after the employee suggested that I get the 12K service for my 2017 Jeep Grand Cherokee for $189.95 plus tax I was charged an amount in excess of $230. When I inquired about why there were added costs I was told that was for "shop supplies". The employee (David Viveiros) then said he would take $15 off. (an arbitrary number) I paid $217 for the service and left but was very disappointed that the advertised $189.95 price was not honored. By my calculations the final service bill should have been $207 when 9% tax is applied. There was never any mention that "shop supply" costs could be added. I feel like I was duped. I hope not. I bought my Jeep there and have had all service done at your dealership since the purchase. Very disappointed. If there is a better explanation I would be interested in hearing it. Janet P
Larue S.
5 out of 5
3/17/2019
Yes very pleased. Paul took care of me right away, and kept me informed of the status of my vehicle
Deuane O.
5 out of 5
3/17/2019
It was my first time at your establishment and it was very impressed! David was extremely friendly and very helpful. The job was done in record time! I was thinking it would take a couple of hours but it was less than that and so quick. I really liked that. I will be back for sure. Thank you!

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