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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Brandon B.
4 out of 5
6/11/2019
Dropped the car off a day early and David managed to get it done that day. Excellent service.
Orel D.
4 out of 5
6/9/2019
Kris does an outstanding job. You need to hang on to her. A++++
Pamela D.
4 out of 5
6/9/2019
Really don’t do surveys
Ashley T.
1 out of 5
6/9/2019
He failed to fill out the vehicle checklist and my truck wasn't vacuumed out like they did last time I was there.
Kenneth R.
5 out of 5
6/8/2019
She kept me informed and they finished the job in record time
Robert L.
5 out of 5
6/8/2019
Appreciate his help
William L.
5 out of 5
6/8/2019
I always enjoy working with your service department. Kristen was friendly and professional. Thanks.
Alisha H.
5 out of 5
6/8/2019
Quick and easy!!! Thank you!
Bryan D.
1 out of 5
6/8/2019
I did not appreciate being told that my A/C was set on defrost. The fact that the tech (obviously not an actual mechanic) would chalk my problem off to operator error without even checking was insulting, Nothing was done to correct the problem with the radio/control center. So in essence the oil change and A/C recharge took 7 hours. Nice. And it took weeks to even get in for this fiasco.
William I.
4 out of 5
6/7/2019
This was a rework from the previous day's transmission service which required resealing a leak. Ms Giles and the service manager were very responsive and helpful.
John M.
5 out of 5
6/7/2019
Krystyn handled everything very well
George K.
3 out of 5
6/7/2019
He quote should include all incidentals i was surprised at the additional chatgea. They were backed out...
Margarita K.
4 out of 5
6/7/2019
I'm very hapi for the services...thnx for all the stuff .and definitely I'll refer you to all ppl I no..... EXCEPT ..ONE THING THE SEQUIA RADEO ITS MESST UP.EVERTHINGS ELSE IS GUD.THNX FOR YOUR SERV.HOPE TO HEAR FROM YOU ASAP...REGARDING BOUT THE RADEO PROBLEM EITH SEQUOIA....THNX
Jen C.
1 out of 5
6/7/2019
First off we dropped our car off with the agreement that you all would call when you found the problem. You did not, call and you all just fixed it, and refilled the ac unit. But this car is only three years old, and ac don’t just run out. You tryed to charge us 500 to have this fixed. So then we no we are not paying this. And now it’s day three of me not having a car. Today you called to say you know what we want to run a test to see if we can find a leak. So now again I still have no car ans no has called to tell us what is going on.so tomarrow is day four no car and we are angery to say the least. Worst customer service ever !
Arlene S.
5 out of 5
6/6/2019
Good job
George H.
4 out of 5
6/6/2019
Great service,will return when service is needed
Carolyn J.
5 out of 5
6/6/2019
It was quick and the service was quick and friendly. Thank you!
William I.
4 out of 5
6/6/2019
Every aspect of this maintenance was perfectly handled. Paul Long took care of everything perfectly.
Ronald P.
5 out of 5
6/6/2019
Paul long is a courteous and professional service representative. I rate him 5 stars. He has been my preferred service representative since I purchased the vehicle new in 2009.
Wayne R.
5 out of 5
6/5/2019
Great service and it was finished in the time frame David gave me !

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