Job was completed in the time frame I was given. Courteous service
Service maintenance is satisfactory and a friendly atmosphere.
Thanks
He always friendly, professional and thorough
Always good. Like the comfort and codfee
Fast & courteous service, well done!
Enthusiasm and cheerfulness wins the day.
I look forward to building a lasting relationship with the service department of Heartland Toyota. Thank you for a job well done!
Patrick was great from greeting to farewell. He was calmly friendly and explained everything completely and clearly. I felt in good hands the entire time. Thank you.
Service was great service manager and all involved were great. Thumbs up. Thanks again
Every Toyota we have purchased since 2006 has a feature called “lane change”. It allows the turn signal to be bumped to get the turn signal to flash a pre-determined number of times. The factory setting is 3 but it can be increased for more flashes. IT CAN ONLY BE ADJUSTED BY THE DEALER. Today was not the first of my vehicles that I was told that the “lane change” feature was NOT changeable. I tried and failed to convince anyone that it is, and has been, available on all of my 6 Toyotas, including the 2013, that was in today. I should have remembered to take in the appropriate page of the owner’s manual like I have in the past. This is a big deal to me because I LOVE this features and 3 flashes is only enough to annoy other drivers that think you changed your mind if you don’t move over immediately. This may be a niggle but it’s important to me.
Always well taken care of at Heartland!
I was at the dealership to retrieve my car tags for a 2017 Highlander I purchased from the dealer group's Ford/Mazda store in 12/20. When I bought the car only one key fob was offered. I obtained a second key fob, not through the dealer, and asked the people at the Ford/Mazda store if they could have the key programmed as a courtesy. They passed me around through four people for an hour before someone said, "go see Mark Kluge at the Toyota store." I did...and what an amazing difference in customer service. Mark greeted us with a big, warm smile, took the time to ask how I was enjoying my purchase, took a tour of my vehicle with me to answer any questions, offered my wife and I a complimentary coffee, then promptly had my key programmed by their service department. He personally delivered my keys time with a no charge invoice for the service...precisely what I was asking for. Mark reminded me that upon my next return, I should stop by his desk to say "Hi" to him. This dealership is 40 miles from my home, but because Mark was so gracious and a customer service champion, I will absolutely continue to make the trip to Heartland Toyota for service. Thanks for offering this platform to praise Mark Kluge.
Very kind helpful service
Matt was awesome! He’s a keeper!
Waiting for info on the fuel pump recall but that's not a dealership issue. I'll "mention" it on the Toyota survey.
Matt rocks!
Great service and will continue to bringing car for service ????
Ryan was very friendly and professional.
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