Very satisfied with the service department.
Weston, is wonderful, he has helped me several times. He’s always very friendly and knowledgeable, great job. Ty,
It was an awesome experience at the dealership...Weston, Chris and the other gentleman in the parts area provided excellent assistance all through out.
Very knowledgeable helful, great responses to my questions. You have a great team out there. I feel motivated to come and have my needs addressed...going forward as well. Really appreciate Weston for his follow-up on the other quote as well. Thanks Mohammed
I would have liked them to run my car through the wash but they didn’t. Otherwise Doug was amazing
As always, Doug provided great customer service
Great job Weston and Longo Toyota.
I had to wait about 3-4 weeks for an opening just for my first service (5000+ miles, tire rotation, etc). When I got there, I asked for a detail as well. When asked if I was going to stay at the dealership to wait, I said I would. When I asked about long I can expect it to be, I was told roughly 35-45 min for the oil change and about 20 min for the detail. Ok cool. TWO HOURS LATER, the service guy comes to me, apologetic, and says that the detail was on them and that he would just email my receipt to me. He was very sweet and realized how long I had been waiting. I couldn't imagine how long it would have been if I had just showed up. But for a scheduled appointment?? And the detail was done half-assed, with trash from y'all (wheel shower cap, floor paper, and paper in the dashboard), with dust and dirt still on the gear shift and inside the center console. Also, just as a sidenote, I am visibly VERY pregnant. If I had known it was going to take longer than what was quoted, I would have made other arrangements. I know you guys pride yourselves on being the biggest Toyota, but I'd rather the goal be to have better service. Quality over quantity.
Chase was great and the service was great. My only concern is the price amount that you guys charge for some replacement parts/labor needed. For example; you guys were going to charge me 131 dollars for a replacement low beam bulb and labor. I bought the same exact bulb from O’Reily Auto Parts and their guy working the parts counter offered to put it in for free. The whole trip cost me 16 dollars competed to 131. All my wife and I have ever owned are Toyota’s. She has owned a 4 runner, a venza, a Camry, another 4 runner, and now owns a sequoia while I own a Tundra. This is frustrating that I, who drove an hour to just to make sure I take my truck to a Toyota specialist, had to make another trip for a light bulb less than 3 minute install to save 115 bucks. That doesn’t register to me as taking care of the people who take care of y’all.
The wait was reasonable and it was refreshing to not have a laundry list of additional services “needed” not covered by warranty!
David has been the best service advisor I’ve ever had in last 35 years I’ve been buying new vehicles,he should be in management soon,Thank you David!!!
Weston is a pleasure to work with. He is friendly, knowledgable, and efficicent.
Doug was awesome. Personable, knowledgable, and he’s definitely a credit to your organization. I’d hire him away from you if i could. Thanks!!
Great work & customer service
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