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Real Reviews From Verified Customers

Service Center Review Summary

5 star 7866 reviews 68%
4 star 2627 reviews 23%
3 star 253 reviews 2%
2 star 430 reviews 4%
1 star 352 reviews 3%
Review Us
Robert B.
5 out of 5
8/19/2021
David, Billy and the Longo crew always provide great service.
Warren K.
4 out of 5
8/19/2021
Thx Doug!
Robert R.
5 out of 5
8/19/2021
David is fantastic. Communicative, execution, and completion are all exceeds expectations.
Dennis P.
5 out of 5
8/19/2021
Good job
Jed B.
5 out of 5
8/19/2021
Doug is absolutely fantastic!!! I used to got to Toyota of Denton. Doug himself has brought my business to Longo Toyota of Prosper!! God bless Doug. Love the guy he’s amazing!!
Brian R.
5 out of 5
8/19/2021
N/A
Vaibhav C.
1 out of 5
8/19/2021
Your team has taken 24$ approx for car verification and 24 hours , still customer is being troubled. I should be paid back my 24$ as you have taken money and not done work in a diligent manner and wasted my precious time.
Tim B.
5 out of 5
8/19/2021
Kenneth was great to work with
Lynne B.
5 out of 5
8/19/2021
Great service. Thank you!
Francis M.
5 out of 5
8/19/2021
He was very helpful and informative throughout the process of identifying the issue with my tires.
Aline R.
5 out of 5
8/19/2021
Thank you so much for the amazing service I always receive from all of employees of Toyota longo.
Todd N.
1 out of 5
8/19/2021
I came in today for my scheduled 15000 maintenance appointment. It to 1 1/2 hours to complete. This should have taken 30 to 45 minutes at the most.
Robbie T.
3 out of 5
8/19/2021
Not in the market for a new truck but curious to see the value of mine.
Jorge S.
5 out of 5
8/18/2021
Thanks
Billy D.
1 out of 5
8/18/2021
1.75 hour wait to rotate tires and fill wiper fluid. Didn’t do half the stuff on the checklist.
WARREN K.
4 out of 5
8/18/2021
Thx Doug!
Evan H.
5 out of 5
8/18/2021
Great work!
Ranjan B.
5 out of 5
8/17/2021
Good service
David N.
4 out of 5
8/17/2021
Doug Ranzer did another excellent job in coordinating the servicing and repair of my Tundra. I really appreciate the great customer service and communication updates regarding my truck’s repair status. Thank you and please keep up the good work!!
Toby Y.
4 out of 5
8/17/2021
I have been going to Toyota of Richardson for service, it’s closer to home than Prosper location. I received bad service at Richardson location. They were trying to charge me for routine maintenance and I told them it was supposed to all included. They said the Prosper dealership was wrong. I told them I wanted my vehicle back and left. I will bring my vehicle to Prosper for all future servicing. Thank you for also being so quick.

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