Great service and great service department.
The service today was great! After that service we sold the vehicle. So we no longer own it, so if that could be noted that we will not be returning with that vehicle. Thank you!
Weston is always amazing! He helps me understand everything I ever ask him and he is always working hard for me.
Dean was excellent in every aspect as a service advisor. I live several miles away from the dealership. Due to Dean and the Service Managers excellent customer service to tackle my concerns, I will recommend and utilize your dealership for my Toyota service requirements. Please tell them job well done.
5 star experience all the way. Even your shop personel were fantastic. Thanks and I will certainly recommend you to others
Kenneth was very helpful. He even contacted the tire policy company and was able to get my claim applied quickly. He was able to get my tire changed in less than an hour. Great job!
I am always pleased when David handles my service needs. He’s courteous, patient, and provides exceptional customer service. No matter what the issue, David always quickly responds to my questions or concerns. Thank you for another great visit.
I like the treatment I receive from David, that’s the reason he’s our go to guy when we need to service any of our three Toyota vehicles.
When we booked the appt had some issues with that person not communicating everything we needed well, but the team today was great!
David is very helpful and take care of the repair process from start to finish. His customer service is top notch.
I have purchased three vehicles with long ago and have been always satisfied with the sales team and the service team
Weston was very friendly and professional. He explained very well what they did and what they found. Allowed us to make our own decisions.
Very pleased with whole process.
David is always very helpful and explains everything!!
I’ve been taking my vehicles for service to Longo Toyota for 3 years and David Araujo has helped me all the time. He is very professional and he makes sure that I am well taking care of.
Faster service military discount and professionalism
Longo Toyota of Prosper is a nice and relaxing place but more so because of the wonderful people, like David Araujo, that work there.
I scheduled an appointment about a week in advance and indicated on my request online that I needed a new tire(s). If tires for my car are not kept on hand, why have me come drop off my car to find out later that I needed a new tire, which I already knew, and to tell me that a tire will need to be ordered? Now I will need to wait 8 days for the tire to arrive and take time from work (again) to have it put on. Then, I get home to find out that the tire with the nail has been taken off and the donut was put on. NEVER was I informed of this. I assumed the tire was left on since nothing was communicated. I commute 45 mins to work and back home each day all on the highway/ tollway. Driving on an donut for 8 days like that is not feasible. Basically, I could have gone to Discount Tire and had the tire patched for free and been done, which would have been a much better day experience than all of this.
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