Dakota was very nice and took really good care of both myself and my Prius
I drive to Prosper even thou Plano dealership much closer. Been to Prosper location before as very impressed with everyone I was in contact with. Same experience second time.
I was satisfied by her professional approach
Chris was concerned with my comfort because of the length of time my service was going to take, so he arranged for me to get a ride home.
Great customer service, just finished survey.
To whom this may concern,
I initially brought my highlander in on 7/30 for my lift gate issue where lift gate will go down when I press the button to close and then opens back up. I showed him the enhancement warranty paper about the issue and he said they will take a look at it and should be covered under the warranty. He called me and stated that this issue was not covered under warranty and there were some loose screws/clips in the quarter panel or something and that I would need to pay for it to get fixed. I told him to go ahead and fix it. When I picked it up, I asked if the lift gate issue was fixed and he stated yes. I paid for it and took my car home. I did not test the lift gate to see if it works, I just took his word for it. A few days later, I had to use it and the lift gate still will not close and come back open. I then reviewed the receipt that I got and it stated that I brought in the car b/c the lift gate was making noise when opening and closing. I did not bring it in for that. I called back on 8/1 to make an appointment letting them know that I still have the same issue with the lift gate. I had to cancel the appointment since I had somethings I had to take care of. I then was able to make an appointment for 9/4. When I took it in, I told him that I still have the lift gate issue and showed him the warranty paper again. I got a call from a technician and stated that it would be covered under warranty. I feel that I should not have to pay what I paid when I initially brought it in since issue that was not the reason I had brought it in.
Thanks,
Diem Q
Mildred was a pleasure to work with
Very friendly and helpful.
Excellent communication and updates. Chris was great!
Another impressive service of The Longgo dealership is the shuttle
Service and the drivers. All are great salesman
For the dealership.
Someone at the top levels of this organization
Knows custom service and how to build a relationship
With customers.
The service was great. However, Shawn, the manager was going to call me on Monday and hasn’t called yet about the scratch / nick in the new truck I just purchased.
Mille was absolutely great! She was prompt and polite and provided an excellent level of service!
My service advisor more very helpful with a problem I was having.
Excellent service very courteous.
Millie was great. Very easy to work with and positive energy. The only improvement I would recommend is to the person - I believe named Hannah who scheduled my appointment - is that when someone asks if there will be a shuttle service available to be sure she is aware of the shuttle drivers lunch Brand break schedule and inform the customer accordingly. I was fine with waiting, but imagine others would have been less patient as I was told a shuttle would be available when I scheduled.
Great people & customer service
Lure a restaurant or something close by. You are in the middles nowhere and after a 4 hr wait, the vending machine is not an option for lunch.
Chris took care of my issue and kept me informed along the way. I was very happy with the service he provided.
Dakota did a great job taking care of my concerns and getting me in and out quick! I will definitely continue to do business with Longo.
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