Y’all forgot to put air in my tires. And the tire pressure light was even on.
The entire team made the process simple.
Chris did a great job of representing Longo and the Toyota brand.
My service was very well handled
My husband took my 4Runner in for the 10k miles service. They were able to finally diagnose why I have a vibration in my steering wheel, which appears to be fixed for now, which I appreciate. However, I started my car today and realized the “Maintenance Required” indicator is still on. It wasn’t reset, although the paperwork indicates otherwise. It honestly makes me wonder if the rest of the services were performed, despite being listed on the paperwork. This now requires another trip to the shop to have it reset.
Very professional and excellent service
I had told about the rear hatch not opening or closing smoothly. I was told that it was fixed but when I took the car, it still I had the same issue. I now have to come back to get it looked at
Although the staff have been nice and treated me well.... Longo Toyota must work on their communication with customers. I have commented multiple times within the past few weeks since I purchased my truck about the lack of communication and inter-communication between employees. As a customer, information should be pushed out and in a timely manner. I would rate you a 2 out of 5 in this area. You are more than welcome to call me and I will go over all failures.
Sales rep was very nice, delivered what she promised .
Mildred was so pleasant & helpfully! I was having a hard day & in her busy day she was compassionate & went the extra mile!!
Sandy
David Araujo always does an excellent service. Best customer experiance ever. Knowledgeable. I trust my truck to one else.
It took way too long to check out after the service was done
The oil change was done very quickly as usual
My vehicle was pulled into the check out area it took 25 minutes to finally get out of the dealership after my car was done. I timed it because it seemed to take a long time to exit the last time I was there.
Chris was nice and very informative. Would definitely recommend him and Longo service. Thanks for your help with my service Chris.
Dakota was very nice and helpful
Love her! She fits my personality! Service was great.
Jeff Kunde
Excellent service provided by Millie. Loved the whole servicing experience.
Regards
Kush
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