Everyone was very friendly and very helpful. I don’t think I could have gotten any better service. Great experience!
Chris offered the best customer service I’ve experienced at any Toyota dealership I’ve visited. I will definitely service my cars at Toyota of Prosper in the future.
I live in Sachse, so there’s plenty of Toyota dealerships that’s closer to my home. But i choose to go to this location because of my service advisor, David Araujo. He’s always friendly, courteous, polite and professional. I enjoy the team at this location and the building is well maintained.
Excelente servicio gracias
Dakota is always great with communication and handling any issues with my vehicle. He’s been great!
It was an enjoyable experience. Chris was friendly & welcoming. Very happy with the results. Plus the cat Toco is a definitely a plus! I could watch him walk for ever !! Thanks for putting a smile on my face.
This was my third service visit where Chris helped me. He represents your dealership well and is a pleasure to deal with!
Chris is absolutely amazing. Takes such good care of me. Wish there were more people like him out there! A+
Chris did a great job! Thanks Longo Toyota! You guys are a class act!
Millie was great! The service team in the back took 2hours to for a scheduled oil change and state inspection. Which is a 45 minute job... I use Longo for the convenience of location., but in today’s service industry speed is vitally important. This maybe a one time thing but this was not my best experience at Longo.
After 30 minutes of waiting I went to the counter to get my vehicle checked in, because no one had called me to check me in. Additionally, they had to locate someone to check me out upon completion of service. A final note,when I purchased my vehicle I was told I would get a complimentary detail anytime I brought my car in. This is the second time I’ve had it in service and it did not get vacuumed, or cleaned at all.
A two hour wait with an appointment should be communicated when the appointment is made. But the service was wonderful and we will be back
Everyone was very friendly and very accommodating.
Dakota's support and help is invaluable. He pays a lot of attention to detail and make sure I am satisfied with the service.
Good , I got it quickly and on time
The service technicians at Longo put a sticker on the window... stating an oil change is due in 5,000 miles. This is not correct! The owner's manual states that it is 7,500 miles for the Yaris iA, which is actually a Mazda design. So, the result is that I prematurely used my free oil changes, unnecessarily. Also, the paperwork states the tires were rotated... but, I have a lock on the wheels. So, why is nobody asking me for the key? My car now has 13k miles and the tires haven't been rotated.
Thanks,
Mike S
Dakota always provides World Class Customer Service when I bring in my cars for maintenance.
Professional, courteous and knowledgeable personnel.
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