This was the first time I had been to Longo Toyota since Doug moved from Pat Lobb. I was very impressed with the cleanliness, amenities and comfortable waiting area. I enjoyed the top notch customer service from all the employees. The courtesy shuttle driver was very friendly and Doug always treats me well so we will continue to use Longo Toyota.
Francisco is always there to help with the biggest smile on his face. He has been great to work with and we trust him and his recommendations.
A little upset i was not greeted when I walked in. Admittedly it was five minutes before you were officially open and the two individuals were trying to solve a computer issue but a hello or we will be with you in a moment would have been nice. The remainder of my visit was perfect.
Doug is a class act and is always so professional. We switched to Longo because of Doug. We are very excited about the move and look forward to the future working with Doug and Longo’s great staff!
The agent was very nice and fast!
Francisco was exceptional. Friendly, helpful, and not pushy when it came to additional needed service. Nice and clean facility made the wait pleasant.
Great customer service and comfortable waiting area.
David always goes above and beyond everytime we come in. He is the best.
They did great job working me in at the last minute before my trip.
Always feel listened to and car is ready when promised. Great service!
Dakota was very nice. But the software update did not work and the issues still remain
Chris was very helpful and explained everything to my satisfaction
Doug was great! Found a nail in my wife’s tire and fixed it even though I had just come in for an oil change.
Thanks,
Dakota helpful, professional and great customer relations. He is an asset to your organization. Thank you and keep up your good works!
Great service - he is the best!
Partially my own fault - but I did not have a clear expectation of the time needed for today’s service. Doug was polite and very professional. However for what I precieved as a simple service job took nearly 2 hours, even though I was one of the first customers of the day. Working toward efficiency in the service completion area would help me want to continue having my vehicle serviced at the dealership.
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