Longo Toyota Auto Repair Service of Prosper

Dakota always makes sure customers leave with a smile. I love going to Longo Toyota of Prosper and get assistance from him. He is the best !!

In and out in under an hour! Doug was friendly and helpful! Thanks for a great experience!

Doug is great. I came to Longo because of him. The mechanical service to the car was great. But, the detail job I feel was sub standard. Not worth the $. I've had better quick detail jobs at a carwash.

Fast, efficient service. Thank you!

Chris is truly awesome each and every time.

Everything they said would happen did. ????

Great work

Doug was very professional.

Chris was helpful, answered all my questions and was very friendly. I will definitely be back for future services.

Doug was very courteous and very knowledgeable.

My first feedback is this should be an email and not a text so it would be easier to type a response. I was lied to as to what I would get for my trade and what should have been about an hour to complete turned into a few hours. Per the sales transaction i was owed money from the dealership and expected to walk out with a check but was told titles would have to clear first and it would be mailed. My bank is in the area of the dealership and I live an hour away so I wasn’t happy with that either. Kyle the finance guy said he could have the money deposited into my account the next day however almost a week later no money and no communication about it from anyone. I called him yesterday and he just said he thought it was taken care of but obviously didn’t follow up to see if it was. He said he would check this morning and get back to me but nothing as of yet. I know if I owed the dealership money per the deal I wouldn’t be able to say well I will send you a check when the title clears or I get the title and tags. Not happy at all with my experience.

Dealership would not support the recall program on the ujoints under the Customer warranty extension ZH2 announcement that covers 2005 - 2011 toyota tacomas. Reason was I had replaced ujoint before so original ujoint was not in the drive shaft. I had one of the OEM ujoins that I kept and offered that but they wouldn’t budge. I had to replace that ujoint about 4 years ago stranded in a campground in Colorado. I wasn’t aware of this recall program until just recently. Dealership had me call Toyota corp for approval and that was a waste. They told me I had to take it up with the dealer. I feel dealership wasn’t willing to stand behind the company they represent. I had to replace ujoint myself and incur the costs for something Toyota admits was a defective part. I was planning on purchasing a new tacoma later this year or next year but this treatment has made me want to look elsewhere.

Sorry, I did not deal with Amy. But I did had an excellent experience with Aaron Koronkiewicz!

This team worked very hard to get me into this vehicle. I couldn’t be happier with my new RAV4 and this dealership.

She was great and helpful! I would have her again

This was my first experience at a Toyota dealership. I was taken care of with hospitality and in a quick manner. I was there with my four-year-old son and we were both pleasantly surprised to find a small stuffed bear in his car seat when we were done! He’s still playing with it. Thank you! I’ll definitely be back.

Millie was very friendly and knowledgeable and polite. A pleasure to work with her.

Chris is a great service rep. Very helpful

Your dealship is VERY nice. Dakota was incredibly nice and really helpful. Great experience!

David is great!