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Real Reviews From Verified Customers

Service Center Review Summary

5 star 7866 reviews 68%
4 star 2627 reviews 23%
3 star 253 reviews 2%
2 star 430 reviews 4%
1 star 352 reviews 3%
Review Us
DENAE D.
5 out of 5
12/29/2021
Dean Maiden was very professional, helpful and he provided great service!
Joseph S.
5 out of 5
12/28/2021
Dean was excellent with my service.
Jacob M.
4 out of 5
12/28/2021
Very good service, was able to find what was rattling in the liftgate of my car.
Olga T.
5 out of 5
12/28/2021
Great customer service! Fast, friendly and high quality service. Mike went above and beyond to make sure I was happy with the service. Thank you!
Holly F.
5 out of 5
12/28/2021
Great service! Thank you!
Daniel M.
5 out of 5
12/28/2021
Great service advisor
John F.
2 out of 5
12/27/2021
Technician left steering wheel full of oil residue as well as the dash and elbow test/center console. Sticker from windshield for previous service was left on floor. Other than that, service was great. I will return, but Technician needs to do better job at cleaning after complete.
April S.
5 out of 5
12/25/2021
Is very thorough in the service of my vehicle.
Barbara P.
5 out of 5
12/25/2021
Very friendly and keeps you informed
Jeanie H.
4 out of 5
12/25/2021
My experience with your service department was superb as usual! No pressure and timely, professional service! Won’t be going anywhere else! Thank hank you! Jeanie H
MARTA V.
5 out of 5
12/25/2021
I live in Garland and always bring my vehicle to Longo. Everyone is helpful and kind, and I always feel heard.
Keeva S.
5 out of 5
12/25/2021
Kenneth Cole James customer service skills, professionalism, and knowledge of the company's standards, service, and protocol is above top-knotch!!
Kim D.
5 out of 5
12/25/2021
Kenneth is very kind and courteous. Excellent service.
Jacqueline C.
5 out of 5
12/25/2021
Great job.
Scott R.
5 out of 5
12/24/2021
Doug always does a great job.
Tom M.
5 out of 5
12/24/2021
Weston did a terrific job. Service is always great at Longo Toyota!
Venkat G.
1 out of 5
12/24/2021
The representative I worked with lied that one of the parts was heavily leaking without making the mechanic check it. When I said I replaced the part few months ago, then he mentioned he did not make the mechanic check it.
Teresa M.
5 out of 5
12/24/2021
Kenneth did a great job keeping me in the loop as it related to my service appointment. He called twice to provide an update.
maritza P.
5 out of 5
12/24/2021
I was very satisfied with the service David Araujo provided
Regina J.
5 out of 5
12/24/2021
David wis welcoming and super nice…I like the whole service that was rendered to me. I will be back again next time.

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