Had my Tundra towed in around 10:30am and had it back by 3pm with a new fuel pump installed. Incredible!
Cisco is always so friendly and helpful! Thank you for providing great service!
Fast check in. Kenneth was fast and efficient and a good communicator. Routine service took lass than an hour (as I didn’t need a wash). Waiting areas (work tables) are always clean and neat. Miss the chocolate chip cookies! Great service.
The only thinG I wasn’t satisfied with is that it took 2 1/2 hours to have my car serviced. I made an appointment and was told it would take 1 1/2 hours. I wish someone would have updated me. I was told someone put 2 cars in front of mine that wasn’t suppose to be ahead of mine.
Weston was very nice, and kept getting back with me on the progress of the car.
Weston is a great advisor! I live close to four Toyota dealerships and by far prefer Longo to all the others with the service department being a main reason.
The only thing I was not happy about was Toyota works not replace the cargo cover which broke after a few uses. If an item that is factory installed does not make it until the end of the warranty period, it is defective and should be replaced. I was told it would not be replaced because it is an accessory, but I don’t understand how a factory installed item can be considered an accessory if you can’t even order it from the accessory list. Cisco and the service manager were both very nice and apologetic. Cisco has always been great every time I have brought my vehicle in. He is doing a great job!
David was very professional, knowledgeable, and helpful.
I appreciate the work that was done on my car & the care taken. I was so surprised & happy when I went to get in my car that I so badly needed to wash & found it looking so clean. That was definitely above & beyond! Thanks so much!
The last time I was in before this, my car was washed before it was returned to me. It would have been nice to have that experience again.
Mr. Wallace is a credit to your dealership and should be commended. It is obvious that he is committed to giving the best service possible to his customers.
Kenneth James always goes the extra mile to
Take care of his customers and their cars.
Doug was helpful and courteous with the service issue. Thanks to the service team for resolving the issue so quickly. Much appreciated!
Thank you!
Kenneth helped walk me through the resolution to the issue I was having. He even had the Service Manager there helping me. I feel like I received superior service.
David is always thorough.
He didn’t hide the recall and took care of me as soon as I told him what happened. Very nice to deal with. Thank you
Just a simple oil change took 2 hours. Unacceptable.
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