Great service Mr David was very helpful and professional first time in Longo and won't be the last one thanks.
The only thing I’d change is that all the staff would keep masks on. There were several without masks or masks below their nose and talking.
Your employees were spot on providing courtesy service. Great job!!
I was very impressed by your service team. My experience was excellent.
Everyone and everything was awesome except for the car wash. In all honesty, It was a pretty pathetic job. After leaving Longo, I immediately went to the ace wash at Preston and El Dorado and had it redone at my expense. I firmly believe you guys can do better.
Best of luck,
PATRICK M
First time service experience. Went smooth and quickly. Very satisfied.
So far each time I've gone in for service,bits been a delightful experience.
Doug, is Always attentive to my Toyota automotive needs and impressive to watch interacting with customers, his team and anyone in his immediate area. He is informative and helpful. He is a good one. Take care of him! He is the best representative of your brand.
Lisa W
David is the best advisor in town.
We appreciate Westons professionalism and great customer service
Love Toyota Longo of Prosper! They always take great care of you and your vehicle.
My wife said Weston was the nicest person she’s ever worked with at a dealer.
I’ve already discussed the concern with the service manager.
Someone had accessed my middle console and left a phone charger connected to the USB port. This apparatus was not previously connected.
Techs never do a thorough check of fluids during the recommended maintenance check (oil change.) I asked that the fluids be topped off during the oil change, in which this is the second time they were reluctant to do so. The service writer had great customer services skills. It’s just don’t translate over to service for something as simple as adding break fluid, power steering fluid, and windshield washer fluid. I don’t feel comfortable about pre service inspection. If you come for an oil change at Longo that all that will be done. Customers will pay additional service for those minor issues especially fluids. Not pleased once again...
David was terrific!
Good communication skills and made sure all my questions were answered.
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