Doug does a great job. He has my trust.
Highly Satisfied excellent service
Mr Weston Wallace he did excellent job
Best customer service. I will give him
100 percent the best .
Just one silly thing, they leaving the caps off when they air or check the tire pressure
Promised a free car wash. It was not washed at pickup time. I waited 30 minutes for the car wash. It was done. The car was washed on the sides not front and back
Weston was pleasant to work with and helped identify additional items we were not aware of such as a recall on our vehicle. All requests were taken car of in a single visit with no stress.
all good with the service but upon receiving my vehicle I found signs that someone had been checking some of my documents inside the vehicle, this didn't make me feel safe
Kenneth James was very helpful and courteous in handling my transaction for my car. Excellent service advisor!
Seriously the best experience I have had any Toyota location! Westin went above and beyond. Will only be coming to this location from now on!
Kenneth was knowledgeable, prompt and transparent. I appreciated his kindness and guest service skills as well. I’m glad that Longo Toyota of Prosper is finally offering the complementary car wash. That was the only thing I was missing from moving to Texas (from Maryland).
I'm constantly left waiting. Even when I have an appointment. My time is valuable and I take this into consideration when having my vehicles serviced.
Kenneth was friendly and attentive. He was able to guide me by answering all my questions, setting a clear expectation and performing a great active delivery! His acquired skills are a resemblance of good leadership.
Love the people there ur always helping with a smile.Chase especially was such a good caring person. Just love his character that job definitely fits him.I give up a 10+ with 5 stars ????
Quick efficient service! Please fix your coffee machine!
Great service by friendly staff, but please don’t turn off my headlights from ‘Auto’ and adjust my seat position back. I hit my knees every time, haha!
Both the advisor and technician were kind, and good attitude. But the problems are not solved. One problem of my new car is it can not drive straight. I found it when I bought it 7th day, which is the second time I drove it. The technician explained it’s because of the wind. I totally disagreed with it. It’s not the only day it pulled to the left. Since 2nd time I drove this car, it’s never straight. When I test drive it with the technician, it pulled to left when we at three directions of the wind. If the car cannot drive straight, it has safety issue. It’s not safe to drive this car.
The second problem is the car’s rear panel is off a little, but it’s very obvious. It’s not normal as a new car only bought for 10 days (I found it at the 10th day after I bought it). The technician tried to fix it, but when I got the car, it’s not off that much, but it’s still off.
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