I had made an appointment over the phone but when I came in there was no record of it. Weston went the extra mile to help even though the mix up wasn’t his fault.
Weston Wallace is the reason I service both my vehicles at Longo and the reason I will buy my next one at Longo. He is very professional and always follows up to make sure the service is up to par.
Excellent representative for Toyota.
Drop off wait time is a bit slow. Might need more staffing in the am.
All around job very well done.
He kept me well informed until the job was complete
Very professional service and made a difference in utilizing my time by providing Lyft service,
Your actual technicians in your service center performed a very neat job.
Doug takes care of all my vehicles. He has always treated my wife, 2 daughters, niece, and myself with the upmost respect. If there is something else that needs to be taken care of he takes the time to notify us and explain what is needed done. He is a true asset to Longo Toyota.
Straight forward courteous service. Doug was very professional and welcoming. I was able to watch the service tech through a window and he was also very professional. Thank you.
I am about to make a long cross country trip and wanted specific items addressed along with the recommended service. The advisor Kenneth was very supportive of my proactive approach. All items were listed,work commenced, I was advised along the way how things were progressing. I was pleasantly surprised that the work was done earlier than anticipated and was on my way.
Very pleased with Longo Toyota
Doug consistently goes above and beyond to provide us the best customer service when we bring our Sequoia in. He even answered several questions I had regarding maintenance questions about 4Runners I am considering purchasing. Highly recommend Doug Ranzer and Longo!
Doug is going incredibly helpful!
Job well done with Doug and the tech people.
After two visits to your dealership I have found that the service writers are not very customer focused. The VW dealership service writers always greet me as I enter the store. If they are busy they look for me or at least acknowledge me. At Longo I waited a minimum of 20 minutes before anyone other than a valet talked to me during both visits. Service writers also do mot spend much time discussing needed repairs or seem to have any interest in the customer. I have dealt with 2 different people and received identical treatment. Also could not get an answer to a simple question and had to talk to manager who also was not very clear nor polite. Did not know how to easily handle an unusual situation. I like my RAV4 but may need to travel farther to find a service department that knows how to treat a customer.
Five star. Doug was great and service was done in an hour. Outstanding all around
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