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Real Reviews From Verified Customers

Service Center Review Summary

5 star 716 reviews 61%
4 star 231 reviews 20%
3 star 40 reviews 3%
2 star 78 reviews 7%
1 star 101 reviews 9%
Review Us
Dwight B.
5 out of 5
1/11/2018
Very professional and courteous!
Paul D.
5 out of 5
1/11/2018
Glad to do it. I will be back to you for future needs with my truck.
Malcolm W.
4 out of 5
1/11/2018
I've got great customer service every single time I've been to Serra Chevrolet , that goes from the top management down to the turn wrench guys in the service department.. I've never been to another dealership that even comes close to Serra Chevrolet making sure that the customer is pleased with each aspect of their visit. All my future business will be with those guys no doubt. Many Thanks , Malcolm W
Cassandra B.
5 out of 5
1/10/2018
Johnny took care of me! Service was fast and friendly and he kept me updated every step of the way!
Larkin T.
5 out of 5
1/10/2018
Mr. Lang was courteous and very helpful
Ricky B.
5 out of 5
1/10/2018
Thank treating my car with care
Jeff F.
5 out of 5
1/10/2018
Thanks Appreciate the work.
Matt M.
5 out of 5
1/10/2018
Great customer service
Lindsey R.
5 out of 5
1/10/2018
Johnny was exceptional and very professional! I appreciate his excellent customer service. I will gladly return for future services. Thankyou
Emmanuel M.
1 out of 5
1/9/2018
Upon arrival, it would be helpful if someone directed new people to where to go and who to talk with. I waited nearly 20 minutes before anyone was able to assist me.
Holly P.
5 out of 5
1/9/2018
He was awesome and so helpful! I will definitely be coming back because of the excellent service he provided!
Conus G.
1 out of 5
1/9/2018
info. center not set like i left it, having trouble resetting mileage among others.
Patricia H.
5 out of 5
1/9/2018
He was very helpful and courteous.
James W.
3 out of 5
1/9/2018
Good Service/ thanks Johnny. Probably bring my p/up in next for lof.
Michael R.
5 out of 5
1/8/2018
Prompt and courteous service!
Randy S.
5 out of 5
1/8/2018
Service tech was prompt and courteous. It flowed smoothly. Got me in a loner quick. Contacted me when the service was complete.
Tammara T.
2 out of 5
1/7/2018
I'm so disappointed with the service I received at your facility. I felt like I didn't matter as a customer. Mike, made promise to call me back and he never did. I always had to call him. For 3 days I never received an answer on the problem with my daughter's car. Needless to say I didn't get her car fixed there. I had my husband to go and pick it up. Mike's attitude is not one made for a person in service. I will not be returning there for service or to purchase a new car.
Tommy J.
2 out of 5
1/7/2018
My tires were aired up to almost 40 lbs. And you could see where the techs had leaned up and rubbed up against my driver side doors. The dirt/film was rubbed off somewhat. I pay close attention to my truck and it wasn’t this way when I brought it in.
John B.
1 out of 5
1/7/2018
When you rotate tires, you should also check the pressure in all 4 tires . Serra did not do this simple task as all 4 tires were at different #’s.
Debbie S.
4 out of 5
1/6/2018
It took too long (my appt was at 8:30; I left at 11:30). Efforts should be made to speed up a routine maintenance/oil change procedure.

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