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Real Reviews From Verified Customers

Service Center Review Summary

5 star 716 reviews 61%
4 star 231 reviews 20%
3 star 40 reviews 3%
2 star 78 reviews 7%
1 star 101 reviews 9%
Review Us
Chad O..
5 out of 5
3/3/2018
Always friendly!
Duke R.
5 out of 5
3/3/2018
Johnny was very professional with every aspect of my time at the service department. He kept me informed and was quick to respond when I had questions.
Kim M.
1 out of 5
3/2/2018
Scratches (that weren't there when I dropped it off) and greasy hand prints on the body of the car, used half a tank of gas, squeaky brakes (when I specifically requested that they be recalibrated), and lost my key and remote control.
Elizabeth C.
5 out of 5
3/2/2018
Another great job by Johnny
Larry T.
4 out of 5
3/2/2018
JOHNNY has been my service consultant ever since Dave became service manager and I have known both of them for some time, both have always been respectful as well as very professional on every occasion that I have experienced and I believe your dealership IS very lucky to have them as I have been to the other Chevrolet dealerships in the local area and have not encountered any employees that are their match and you should be proud to have them inyour employ.
Matthew B.
5 out of 5
3/2/2018
Michael Cox went above and beyond to make sure my service needs were taken care of. Michael treated me as if I was the most important customer and seemed he truly cared that my needs and wants were met. Thank you!
Keith T.
5 out of 5
3/2/2018
Very informative and knowledgeable
Shane H.
5 out of 5
3/2/2018
Was a great experience John was great ty for doing a great job on my truck.
Randy T.
5 out of 5
3/2/2018
Great service! Michael went above and beyond!!
Bonita Gail.
3 out of 5
3/2/2018
Mr Cox was great and understanding, I'm upset because this is the 2nd time this same rear stabilizer was replaced in a year the part did not hold up a long time I've only had the Equinox 3 yrs, I don't haul equipment. And I don't believe the roads are that bad I try to avoid holes and dips.
Ronie A.
5 out of 5
3/2/2018
The service was excellent. The staff was very friendly and helpful. My wait time was not very long. Overall it was a great experience
Don J.
5 out of 5
3/2/2018
Great customer service!
Amanda B.
5 out of 5
3/1/2018
Michael Cox was extremely helpful. He kept me abreast of the process with my car. I would recommend him and your dealership to my friends.
Manken C.
5 out of 5
3/1/2018
Great customer service.
Jehan E.
5 out of 5
3/1/2018
The service department employees are always friendly. They keep you informed and updated.
Addie F.
4 out of 5
2/28/2018
I feel welcome once I enter the door. The service dept has competent people.
Adrian D.
5 out of 5
2/28/2018
Johnny did an excellent job in handling my claim.He kept me lnformed every step of the way.Angela Wilson is a great service manager as well.
Stephen S.
5 out of 5
2/28/2018
Michel was excellent
Rickie M.
2 out of 5
2/28/2018
See answer to your e-mail
Kim P.
4 out of 5
2/28/2018
Service Department is great! Johnny was very professional as well as hospitable! Reviewed recommended service and gave prices of each, which was very helpful! Also this is the second car I have had service & maintenance on at Serra Chevrolet in Bartlett. I have been a service customer since 2002 and today was the first time I have been offered the convienence of having a loaner car while my scheduled service is performed! Bonus: they were super quick today too!! In summary, (FINALLY :)) I was Beyond pleased!!

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