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Real Reviews From Verified Customers

Service Center Review Summary

5 star 716 reviews 61%
4 star 231 reviews 20%
3 star 40 reviews 3%
2 star 78 reviews 7%
1 star 101 reviews 9%
Review Us
Gwendolyn N.
5 out of 5
3/8/2018
Great service as always!
Eudora D.
5 out of 5
3/7/2018
Thank you for the excellent service!!
Gary B.
5 out of 5
3/7/2018
Great customer service. Thanks Gary
Vickie B.
5 out of 5
3/6/2018
She kept me informed on the progress of my car. She helped to ensure that I had reliable transportation while my car was being serviced.
Rhonda S.
5 out of 5
3/6/2018
Very pleased. With everything Thanks Job well done
Mark Or.
3 out of 5
3/6/2018
The scheduled maintenance was preformed at your dealership in a timely manor I felt it was done bye a certified ASE MACHINIC that would uphold the factory warranty. Johnny was very polite An kept me informed about my 2015 Chevrolet 1500 Silverado.
James H.
5 out of 5
3/6/2018
Savanna and the technician that worked on my car did an excellent job. I was very pleased with the service I received from them.
Kenneth H.
1 out of 5
3/6/2018
Took 2 1/2 to get oil change
Michael M.
4 out of 5
3/5/2018
Even though I didn’t have an appointment, they were able to get me in and get everything take care of. I’ll be back for the next service as well.
Holly G.
1 out of 5
3/5/2018
This is by far THE WORST Chevy dealership I have ever been to. This was our second time here, only came back because we have two free oil changes and it is the closest one to where we currently live. If anyone actually cares and wants more detail call me ****-****-xxxx
Bernie J.
4 out of 5
3/4/2018
the payment of the service should be handled by someone else. The customer is left waiting while the advisor checks in another customer.
John R.
5 out of 5
3/4/2018
Yes, Michael took the time to explain everything for me today. I felt confident I was getting all the right service for my vehicle. Thank you
Kevin G.
5 out of 5
3/4/2018
Rachel was really nice!! Very imformative. She kept me informed every step of the way!
Brianna S.
5 out of 5
3/4/2018
I’ve had bad past experiences before- but Savannah completely changed my mind. She was friendly and helpful!
Louis P.
1 out of 5
3/4/2018
The wrong oil was put in my car, and had to get corrected
John R.
5 out of 5
3/4/2018
Service provided was professional and courteous
Monica P.
5 out of 5
3/3/2018
Johnny was very nice and explained everything to me!
Katie S.
4 out of 5
3/3/2018
I was satisfied with the customer service and oil change done by Tim Tate. I will be back to see him most definitely. Thank you. No complaints.
Robert Y.
1 out of 5
3/3/2018
Yes I was but when I got my car back you took off my windshield wipers and never put the whole thing back on there still off the car I would like to bring it back in tomorrow which will be Saturday to get them put back on
Donald D.
1 out of 5
3/3/2018
Michael seems very unprofessional and lacks training in many ways. I scheduled my appointment for 7 a.m,took him until 7:40 just to get me checked into the system. Then he sent me the text to help pro use updates on vehicle,I text 3 times during the day and never got a response at all. Finally I called at 2:45p.m,and my vehicle hadn't even been looked at yet,Michael had promised my vehicle to be ready at 6p.m that day? I had to speak with service manager to get this issue handled. I show up at 5:30p.m to pick up my vehicle,Michael cannot find my keys,takes 20 mins to finally locate them,then has no apology or anything for the poor unsatisfactory service. I will not return to Serra for service ever again,and will not refer anyone to Serra from or through my shop.

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