About Blog
Login
Service Center

Real Reviews From Verified Customers

Service Center Review Summary

5 star 716 reviews 61%
4 star 231 reviews 20%
3 star 40 reviews 3%
2 star 78 reviews 7%
1 star 101 reviews 9%
Review Us
Marilyn B.
3 out of 5
3/16/2018
Satisfied with service but 3 hrs & 20 minuets is way to long to wait for an oil change & tire rotation. I arrived at 6:55 before doors were opened & drove out at 10:20.
Keena F.
5 out of 5
3/16/2018
Great job
Perdido B.
5 out of 5
3/16/2018
Savannah was excellent. I was informed and kept up to speed on the services being done to my car. She is a consummate professional. As such, she deserves a pay raise or xash bonus.
Mark F.
4 out of 5
3/15/2018
I haven't been to Serra in a long time for service. I was well pleased by my experience and you will be seeing more of me.
Connie B.
5 out of 5
3/15/2018
Savannah was an awesome service rep! She was patient and kind. The addition of the greeter is a great idea. The young man was directing traffic and allowing the service reps to write up customers.
Monte M.
5 out of 5
3/15/2018
Johnny was great
Betty S.
5 out of 5
3/15/2018
job wel done! courteous, friendy and done in a timely manner
Terry M.
5 out of 5
3/15/2018
Johnny was great.
Calvin M.
3 out of 5
3/14/2018
I hope that you can find my wheel cover for my truck.
Sherry M.
3 out of 5
3/14/2018
The only concern is that our vehicle is barely a year old and the windshield washer does not work. Was told it would cost $119 just to check it out to determine the problem. After paying $50,000 in cash for a vehicle it seems this would be a minor problem that should be taken care of without charge.
Arnold P.
5 out of 5
3/14/2018
Very pleased, everyone was courteous, and I was in and out very timely. Thank you
Lauran S.
1 out of 5
3/14/2018
When I arrived for my appointment, I realized the lady I had talked to the previous Friday, never actually scheduled my appointment. I have 2 small children, so it is very important for me to not have to be waiting for More than an hour for a routine oil change. John was fantastic and did what he could to get me in and out, but I was stil there almost 2 hours. John gave me his personal line to contact from now on, but after knowing the value of an appointment, I’m not sure I will be back.
James W.
5 out of 5
3/14/2018
Michael was very helpful
Bill M.
5 out of 5
3/14/2018
Everyone was polite and professional.
John E.
5 out of 5
3/14/2018
Mr. Cox was extremely understanding of my situation. He was very helpful and kept me in the loop as the repairs were being made. Completely professional! Thanks, John E
Earl V.
4 out of 5
3/13/2018
Like being able to receive updates on progress through text. That made things much more simple. Not always easy to make a call from Work about personal business. Good courteous staff and helpful. Thanks for doing a great job and in a timely manner. So far every experience with Serra ,in Bartlet and Jackson, has been the best of any car dealerships period. Thanks again!!!!
Darren H.
3 out of 5
3/13/2018
need to work on greeting people as they come in.i was there a good 5 mins. before anyone acknowledged I was there. a simple hello would go a long way as far as I'm concerned.
Timberlyn B.
4 out of 5
3/13/2018
I arrived at 8:30 am and didn’t get my vehicle checked in until 9:00am. During peep times or when it’s busy, they should have more than 2 people checking people in and out. I had to leave my vehicle but it was ready 2 hours later within the expected finish time so I appreciate that.
Andrew M.
2 out of 5
3/13/2018
****-****-xxxx. I’ll be happy to explain.
Jason F.
5 out of 5
3/13/2018
Johnny always does a great job! I am highly satisfied every time

Loading...

Service Center Address
Service Center Hours
Service Center Directions
Service Center Review
Service Center Appointment
Service Center Recommended Dealers
Service Center Article
Service Center Specials
Service Center Photos
Service Center Videos
Service Center About
Service Center Contact
Service Center Cs Thanks
Service Center Apt Thanks
Service Center How It Works
Service Center Listen
Service Center Review Sort

We use cookies to personalise content and ads and to analyze our traffic. We also share information about your use of our site with our advertising and analytics partners who may combine it with other information that you've provided to them or that they've collected from your use of other services.