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Real Reviews From Verified Customers

Service Center Review Summary

5 star 716 reviews 61%
4 star 231 reviews 20%
3 star 40 reviews 3%
2 star 78 reviews 7%
1 star 101 reviews 9%
Review Us
Jennifer H.
5 out of 5
6/6/2018
Good Service
Edward H.
2 out of 5
6/6/2018
The porblem is not fix
Diane W.
5 out of 5
6/6/2018
Great service department.
Charles P.
4 out of 5
6/6/2018
Made everything right, thanks
Linda L.
5 out of 5
6/6/2018
David Lane is the greatest. He cares more about the customer than he does about anything else… I am so proud to have brought my car to you
Travis R.
5 out of 5
6/5/2018
Johnny was very helpful and provided great customer service.
Michael M.
2 out of 5
6/4/2018
Had transmission flush, front and rear differential fluid change, transfer case serviced, oil change, and tires rotated. while driving home, vehicle shifted hard into next gear. I checked transmission fluid per the owners manual and fluid level read low. It was below the cold range even with fluid temperature very near the hot range. Had to return vehicle to have transmission fluid topped off, which is a 52 mile round trip and having to wait another 3.5 hours for the correction and to check out a loud clank I experienced when using four wheel drive after the service was initially done.
James E.
3 out of 5
6/3/2018
Me tant was terrific just took guitar a bit longer than I expected to finish jobso I was not totally. Satisfied but service person mr tant couldn’t have been any better
Ron T.
5 out of 5
6/3/2018
Very fast service! I will be back!
Michael M.
5 out of 5
6/3/2018
I sent a email to Paul Householder about Johnny,s help as well as Tin Tant. Both were great and super nice and professional. I love Serra. Thank you. Michael M
Chad M.
5 out of 5
6/3/2018
David was very helpful and answered all my questions. Extremely pleased
Terry J.
5 out of 5
6/2/2018
Very helpful service ..
Glenda T.
5 out of 5
6/2/2018
Work was done in a timely manner, everyone was very friendly. I will definitely be back in the future.
Paul S.
1 out of 5
6/2/2018
Why did it take 2 hours and 45 minutes to get an oil change and tire rotation on my Chevy Colorado? That said, why does your service department refuse to schedule appointments for routine service like this? This is absurd. I took time off of work to be there. You act like my time isn't worth anything. I look forward to your reply. Paul S
Howard L.
3 out of 5
6/2/2018
My wife is actually the one who brought the Traverse to the dealer for A/C service and it took over five hours to determine the issue with the A/C. That seems to be an excessive amount of time to me. We were leaving the next day to go on vacation so Johnny promised that it would be Taft first thing the next morning and it was.
Roy C.
5 out of 5
6/2/2018
Good job to all of the team very nice people
Paul O.
4 out of 5
6/1/2018
Despite several personnel issues (others, not Michael) he got the job done right and in a reasonable time frame.
Emily H.
5 out of 5
6/1/2018
Very courteous and professional young man.
George H.
3 out of 5
6/1/2018
I’ll be back.
Jon A.
5 out of 5
6/1/2018
David took great care of me and so did all the service staff at Serra Chevrolet!

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