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Real Reviews From Verified Customers

Service Center Review Summary

5 star 716 reviews 61%
4 star 231 reviews 20%
3 star 40 reviews 3%
2 star 78 reviews 7%
1 star 101 reviews 9%
Review Us
Paulette R.
5 out of 5
7/12/2018
I liked that they kept me informed about what was going on with my truck.
Catherine B.
4 out of 5
7/11/2018
Thanks, David, for getting car back so quickly since we needed it for out of town trip next day. You were able to make repairs so that we experienced no delay in travel plan. We appreciate It! Catherine B
Raquel C.
5 out of 5
7/11/2018
Want to thank so very much. Fast, reliable service.
Russell S.
2 out of 5
7/11/2018
Well, this was Serra’s 2nd chance to prove their service and you failed. Last time I sat for 4 hours waiting on a simple oil change. This time I asked and was told an hour to haour and a half. No problem. Then after 2 hours passed my truck still hadn’t been touched. So finally I got my truck back after 3 1/2 hours. Not once did anyone check on me or even offer to get me a water or soda for my time. Then after watching everyone go to lunch, I had to miss lunch because I was still waiting. I got there at 10:10 and didn’t leave until 1:30. Absolutely unacceptable for an oil change and tire rotation. Especially after being told it would take half that time. There is definitely no service after the sell. Serra wants your business but do want so much to keep it. Luckily Tim was able to have the charge waived. Appreciate him for that. However, it doesn’t give me back the hours I wasted being made to wait. I am in Sales/Service and If I treated my customers like that i would have any.
Anita P.
5 out of 5
7/11/2018
Excellent
Patricia H.
5 out of 5
7/10/2018
Did great as always thanks
Michael C.
5 out of 5
7/10/2018
Excellent service! Very pleased!
Gregory T.
2 out of 5
7/10/2018
My experience today was quite disappointing. I had scheduled an online express oil change and was there 3/1.2 hours. I sure hope this doesn't happen on a regular basis.
Chris T.
4 out of 5
7/7/2018
Tim worked very hard with me to get my car in and fixed. I have never experienced the level of customer service from any other dealership. Tim went above and beyond for me and I greatly appreciate it, especially being a single father. Please make sure Tim knows that he and his team are hands down the BEST! Very Respectfully, Christian Torres Cell: ****-****-xxxx
Pat S.
5 out of 5
7/7/2018
I was extremely pleased with the service and with the courteous and friendly Treatment I had. I would certainly recommend your services to ..other customers
Michael B.
5 out of 5
7/7/2018
I loved how quickly they had my car ready. I have two Chevys. David will take care of both of them in the future!!!
Zach M.
1 out of 5
7/7/2018
My truck was there for 2 weeks before it was fixed then when I went to pick it up my driver side door was scratched and dented then went to the body shop for another week. I was also told it would be ready on a certain date multiple times and it was not ready on those dates.
John C.
5 out of 5
7/7/2018
The service was excellent as always. Thanks
David C.
4 out of 5
7/6/2018
Solved the problem!
Adrian D.
5 out of 5
7/5/2018
Johnny chenault and Angela Wilson was great as always
Leroy B.
4 out of 5
7/5/2018
I asked John how long it would take to get my battery changed, he said about 2 hours, I told him ok cause I needed to get to work, John offered to take me to work in Millington,I had to turn the ride down because you would have been closed when I got off and that I would have no way to get my truck. I believe he went above and beyond to take care of me. My truck was ready to go right at 2 hours
Paula T.
5 out of 5
7/4/2018
John was great! Thanks for taking care of my vehicle ????????
Mona R.
2 out of 5
7/4/2018
It took 4 hrs to get work done, but afterwards the service was good. Mr john Rant kept me informed when it was time for my service work to be done so that helped.
Kenneth W.
4 out of 5
7/3/2018
I see that Serra has improved their service and customer relations. It is about time you started placing customers satisfaction ahead not profit. Keep it up and I will probably start coming back to your dealership
Lance M.
2 out of 5
7/3/2018
I felt repair took too long. For this problem, I would have been out a car 2 days, 3 max. I was without car 5 days. I did call my shop, gateway, when it was power steering only acting up. They advised it would need to be handled by dealer since programming is involved. When it come to light it was alternstor, they probably could have fixed it and sooner than 5 days. The car is performing better so you did property fix it. Downtime was too long.

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