William Sidener my service representative did a good job keeping me in touch on my vehicle status, and going over my vehicle inspection with me when my vehicle was done.
Had only one small issues with the person who did the vehicle inspection on my vehicle. When he check my windshield wipers/wiper fluid He did not dry my windshield when he was done cause the water to dry and spot up my front windshield.
William Sidener made it right by getting some window cleaner and paper towels to clean my windshield.
Thank you
Philip R
He was very helpful and everything job fixed Same day.
Was very concerned about the brakes grinding sometime. Sofar I don't hear that anymore.
Bill wasn't able to get my truck repaired in a timely manner but he did get it fixed good enough to get me back home. I truly appreciate all of Bill's help.
Would have appreciated a run thru the car wash as Provided at other Ford dealer service centers. Overall experience and process was great
William was so nice and courteous he also has a funny personality it was nice to get a little laughter in on such a busy day..It was pleasure to have him as my service guy.
Dan was great. He’s my new service advisor
Dan was great and so was the woman who checked us out. Thanks a lot
Quick and professional. Thanks Bill see you next time.
As always, Bill was very helpful, considerate and efficient..I’m grateful that he was able to have my car fixed today. I appreciate knowing my car is in capable hands.. This car is essential for transporting my husband long distances (170’miles round trip) to dr appts.and hospitals. I don’t have a backup vehicle, and this car has a particularly smooth ride- very important since my husband ( a Vietnam vet) has a bad hip and degenerative spine.
I informed Dan that the brakes on my vehicle were squeaking when stopping, his reply was that its normal and gave me excuses that Ford is using different brakes and that they will squeak. I've never heard such a thing and just felt issue was ignored instead of brakes being inspected to make sure that they are in good working order.
Awesome service and best of all no waiting!
Car had damage to front spoiler, which is being forward to supervision now. Also car was absolutely filthy. I did receive phone message the day before pick up that they were planning on washing car around 0900, but I had planned on arriving just after 0700 from Las Vegas and had texted them to not wash. Understand due to freezing temps that it could not be washed that morning, but the car was there for almost 2 weeks and after it had been rained on it could of been washed. It had what looked like bird dropping on passenger quarter panel that I had to work out.
AV Ford always adds on extra services the your vehicles don’t need.
Josh did a great job on my oil change! He was quick and thorough. Josh also changed a broken lug nut for me without making my apportionment any longer. Everyone in the fleet area is great! They are always very accommodating and friendly! I won’t take my vehicle anywhere else!
Bill is always helpful and pleasant
Everyone was very nice and service was great!
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