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Real Reviews From Verified Customers

Service Center Review Summary

5 star 343 reviews 68%
4 star 68 reviews 14%
3 star 25 reviews 5%
2 star 21 reviews 4%
1 star 46 reviews 9%
Review Us
Eralp K.
5 out of 5
9/17/2017
Every ones was really helpful and understandible. I had great experience and I would love to share with other people when they will ask me. I would highly recommend Crowley Jeep to every one.
James Q.
5 out of 5
9/16/2017
Glenm was professional and courteous. My vehicle was quickly checked in for servicing and everything was explained, includimg how long it would take. I had a question about a noise my vehicle was making and Glenn explained to me what it was. He made sure I knew where the waiting room was.
Michael M.
2 out of 5
9/16/2017
When I scheduled the appointment with someone on the telephone earlier in the week I specifically asked for the keyless ignition to be looked at due to issues we were experiencing. When I drop the vehicle off the evening before the service was to be done – I was told they would need both key Fobs to diagnose and repair any issues with the keyless ignition. Since I live 25 miles away – it was not practical for me to return home to get the other key fob. I should have been told at the time the appointment was made that both key Fobs were required. I did tell the person on the phone that I wanted to leave the vehicle all day on Saturday to install any computer updates. When I was told the vehicle oil change was completed Friday evening, I asked if we could bring the other key Fob in and wait for them to diagnose the issue we were concerned with. I was told that would not be possible because they were booked up. This seems to me to be a very poor communication issue in something that should be addressed with your customer service team and service advisors.
Yoelby F.
5 out of 5
9/16/2017
Thank You! Great staff and very cordial.
William J.
4 out of 5
9/16/2017
I really want to make sure the car is safe and sound before it gets off the lot so that i wont have to be back within 6 months or less.
Marlene K.
1 out of 5
9/16/2017
Why is an oil change twice the price it was last year?!!! Seems excessive to me, I have never paid $40 for an oil change and will not bring my car back here again if that is what you are going to charge. Give me a break! Oil does not cost that much!
Kristin M.
5 out of 5
9/15/2017
Ed was great to work with!
Richard G.
4 out of 5
9/15/2017
Very polite Very helpful
Lori C.
2 out of 5
9/15/2017
I usually am very pleased with your service.. However, I was a little disappointed this time. The appearance of my tire walls on a couple of tires looked like they went through a hurricane or something. I'm not sure what happened with the tire rotation but They were returned really..dirty and scuffed up. I tried a tire cleaner on them to spruce them up but it did not work on the scuffed areas! Do you have any other ideas that will help return their appearance? Thank you Lori
John B.
5 out of 5
9/15/2017
Service at your facility has always been excellent! Thank you.
Marymargaret M.
3 out of 5
9/15/2017
Horrible service. I would rate Crowley jeep 0 stars. The bald headed man that "helped" service my car had the worst attitude.
Ann M.
5 out of 5
9/14/2017
I have to say this is the BEST company I've ever worked for. Everyone is so very special to me
Lauren W.
5 out of 5
9/14/2017
I worked with John St. Andrew and Ted Owczynko - not sure who James is but the other two were phenomenal
Barry M.
5 out of 5
9/14/2017
none
Russell A.
5 out of 5
9/13/2017
Great job and courteous
Daniel C.
5 out of 5
9/13/2017
10 out of 10
Daniel C.
5 out of 5
9/12/2017
Excellence service and constant updates throughout the day of service. Thank you!
Nancy A.
5 out of 5
9/12/2017
Very professional and accommodating
Scott S.
5 out of 5
9/12/2017
Yes...As always Mark goes above and beyond the call of duty.
Mark L.
5 out of 5
9/12/2017
Yaritza was very nice and friendly when it came to having my SUV serviced. She stated she would get me when my car was ready and did so. She went over what they did to my SUV. Thanks Mark

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