Carson goes above and beyond. Always cheerful and remembers each of his customers to make them feel listened too.
I have been completely satisfied with every visit to **** Hannah and dealing with
Frank Ross.
The people were very nice and fairly fast but it was extremely expensive for the service provided and if you mess up the clock, please reset it!
Was told it would be about an hour and $70 for my oil change.
Chris came in after an hour to tell me I needed a new cabin filter and air filter and a light bulb for my license plate. Told me that would bring my total up to $100. I thought ok, I would let them do it. (I have changed the cabin filter myself in the past for less than $10 and less than 10 minutes, and that was my first time figuring out to get the glove box out.)
Was there almost 2 hours (watched 4 shows of Family Feud), total was $197.44, and I didn't even get my car washed.
Very disappointed.
Had he said it would bring my total up to $200, I would have said no. I will take care of it myself.
Frank did a great job with our service and I liked that he was personable, honest and friendly.
Great job by your wonderful team
Frank Ross is an excellent service consultant. He is professional and goes out of his way for fantastic customer saisfaction.
Andrew is always very professional and helpful in getting my car serviced properly. He is very easy to work with!
Being a Subaru, I haven't had much need of your service department with the exception of regularly scheduled service. My 2017 Forester did, however, recently started to make a groaning sound with the tailgate lift apparatus was activated. This also happened on my 2915 Forester. In both cases, Frank addressed the situation immediately. I especially like that **** Hannah apparently has the practice of assigning the same service representatives to their customers. Frank is the ultimate professional and I have come to really appreciate his cheerful and competent attitude. You have a real winner in Frank!
Carson is the best agent I’ve ever ran across. Will always be happy to see him and **** Hannah Subaru.
The service is always great never changes consistent.
Send on email please not text.
I didn’t have an appointment and he worked me in and provided
Loaner car. This is why I buy and service withDHS
Frank is on top of being really helpful! He is also extremely friendly!
Thanks Frank!!
All in all excellent service, extremely satisfied
Thanks a lot for all you do to take care of my vehicle.
Barbara is very courteous and I’m very satisfied with the job that she did to my car. Thank you Barbara.
As usual, I was impressed with the respect and customer service provided by Carson Krigbaum, and all of Hannah Subaru's Service Department. The wait time for Carson or another employee to wait on me is virtually non-existent.
Bring back car wash. My service at your dealership includes a hand washing service. I'm considering going elsewhere to have my car service.
He was able to get back to me really quickly with the answers to my questions about my car via emailing.
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