You always provide excellent customer service!
He was polite, took my concerns and provided answers and made things quick and efficient
Very nice young man. Likes to listen, respectful and courteous.
Frank is the best service representative that I have ever had the pleasure to work with. Thank you!
Chris was very attentive.
In Carson’s absence. Frank stepped in to help with a warranty
Issue
Chris is always super helpful and has a great attitude towards his customers.
Andrew has been my service agent before and is a very kind, caring person. He doesn't push me to do anything that I'm not prepared to do. He made arrangements for me to have a rental car while my car was being taken care of. He sent me several updates via email letting me know that status of the repair. I really appreciate him.!!!
Very professional and organized.
The blouse, stocky lady who was intaking the cars on Saturday was pretty negative. When I asked if my car could be washed in addition to my servicing, without looking at my records, she went into a huge explanation about why you don't do that anymore. She seemed unhappy to be there. I was very grateful to get the nice young man with the matching shirt and shoes for follow up. He showed all of the courtesy and kindness I have always experienced at **** Hannah.
I thought that the back seat area would have also been vacuumed and it was not. It also frustrated me that as an Oregonian who purchased in Washington and choose to bring my vehicle to be serviced that there was "labor" tax on the invoice. I was told this when I arrived with my vehicle and approved it so that my vehicle would get its service today after driving for 1 hour to get there.
I have very little mechanical knowledge. I find it refreshing to have such honest and unbiased answers when I ask questions. I have had unpleasant interactions with some service people. I am grateful for Frank’s patience and willingness to explain any questions I have.
Always great service! Frank is awesome too!
Everyone was exceptionally cordial and efficient. The interior detailing was done to perfection.
Thank you for taking care of my car so quickly!
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