I appreciated being kept up with details as I was waiting. Both employees were very nice.
The ONLY way to do business is the right way & **** Hannah does this. Customer service is stellar, salespeople are top notch. I would go no other place. I appreciate the courtesy and kindness, thanks to one and all who helped me with the purchase of my newer car.
I answered yes because the team was very supportive resolving the issues with the clear weap...****, Matt and Devin were great!
2 hrs for an oil change with an appointment seemed awfully long.
I see Cassandra for all my service needs.
The service is a big part of why I keep coming back.
We were taken very good care of. It was a great experience. Thank you.
It took over 2 hours for a transmission fluid change. Apparently it was a misunderstanding that I would be dropping the car off when really I was waiting. I appreciate the thorough inspection though.
Really missed having the car washed before returning to me.:(
Cassie thank u for being understanding and supportive getting this done quick keep up your great work
Kathy was great she let me know what was going on all the time with my cari always am very happy with all the great service I get when I go there thank you so much.
Service writer was awesome service was great but didn't get the car washed. Paperwork says the tech sent it to the wash rack but car never got washed. Hood still has the techs hand print in it.
While the staff is nice enough, I simply brought my Kia to the dealership to be repaired. Guessing, possible solutions, after 5.5 hours is something I could do on my own. I don’t think you can satisfy clients by tying up their vehicle for over 5 hours and giving them a guessing repair list totaling $1,600 while admitting none of that list is guaranteed to fix the issue. I would simply like to give you money to fix my car, anything outside of that is entirely useless. It’s bizarre that there could be a different outcome.
James was pleasant and professional to work with. I will likely use DH Kia service department in the future.
He came out of the service area to let me know my car was almost done and that he would come get me when it is done. I asked him about getting my car washed and he apologized that the gentleman who washed his car as was gone. He offered me to come back at any time and get my car washed . He was a very nice guy.
As always James goes above and beyond
Excellent service. I called on short notice. They got me in our kit with a new battery In one hour.
Usually when I get my car serviced my car is vacuumed out before pick up. I’m concerned that I specifically asked about the condition of my brakes and was told that they were fine. Upon pick up my paperwork said they should be replaced soon. I’m usually impressed with the service I receive at this service center but this time I was not.
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