Dick Hannah Kia Auto Repair Service Center

Troy was great. Also your waiting area allowed me to work while the car was being serviced. I sure appreciate the WiFi, coffee and snacks.

My only concern was with the rep who scheduled the service. She was very curt and impatient as I tried to schedule the service. She spoke to me as if she had better things to do and I was nothing but another phone call that she was anxious to ‘just get it over with’ sheesh!

Great customer service. Ordered a Lyft to and from book store. Driver arrived very quickly. Kept us informed of the process.

Always very pleasant and helpful. Nice job guys.

Great service!

I was very pleased how he turned an unhappy customer to a happy one.

Thank you for the great service

Another happy customer

Every one was patient and kind and very professional. Answer

Always great service. You guys are awesome.

I absolutely love Cassandra. She is always friendly and helpful.

The whole experience of bringing my vehicle in and getting another went with out delays. I was well informed of the condition of my vehicle every step of the way. All in all it was a great experience Thanks Cliff H.

My vehicle was accommodated without delay. Troy Costa was very helpful in facilitating the replacement of the taillight. Thanks!

Thank you.

Tony was very attentive and it only took 1/12 hours to complete the service.

I was happy with the service and the people. But they still have my name wrong despite me correcting it so to be female named Patty and to some how to be called David even after I corrected it. And a bit concerned since there is a DAVID L

Cassie is always great - super polite and friendly and helpful. Made the dropping off and returning simple, efficient, and prompt. Really like how you guys switched to Lyft.

I called in yesterday to make an appointment for an oil change. They said that is a service that I can just walk in for and get taken care of. I said I wanted to make an appointment since last time I came in it took 3 hours for a simple service. They said ok and made me an apppointment. I got to my appointment and they told me it would be 2 hours. I got upset and told him this is the reason I made an appointment was to avoid a long wait. He said they were backed up and offered a complimentary Lyft, which made the situation better. My appointment was for 11 and I hadn’t heard anything by 1:30 so I called. Someone answered and said the person i was working with will have to call me back. I didn’t understand why they couldn’t just tell me yes or no if my car was done. The guy called me back a few minutes later and said my car was next on the lift. I was aggravated at this point because it’s been 2.5 hours for a simple oil change. I told him my car absolutely had to be done by 3 because I had to get my kids at school by 3. He sounded shocked when I said this and said ok. I got a call at 2:40 that my car was finally done.

Good and informative customer service

Troy did an excellent job getting me out in time for me to make my dentist appointment. Excellent customer service. Thank you!