I came in for a headlight issue that was way more expensive than I ever imagined almost $400 and walked out about 30 minutes past my scheduled needed departure time which cost me more money to pay my child care to find out I now have a steering rack issue that’s going to be about $2000 so I am completely disturbed and irritated by the whole day/the whole experience at the Dealership. I drive a 2015 jeep Cherokee and I can’t believe that I’m having this many issues. I have Jo I drive a 2015 jeep Cherokee and I can’t believe that I’m having this many issues. I have driven way older cars in the past and haven’t had as many expenses
Even tho my issue could not be fixed, Jennifer did what she could and provided us with resources to further our case. We are in an unfortunate situation but I truly believe that she wants to help us resolve the problem
What I thought would be 2 hours for 30000 mile service ended up being 8 days. They wanted to replace a gasket on my transmission but had to order it, then once it was received took 2 days for them to be able to install it. During that time the Dodge service department was unable to get me a loaner, I got one from **** Hannah Subaru on the 4th day so that I wouldn't have to miss any more work. When my bill was sent to me it was wrong. When I showed up to get my car it had scratches on the hood. When I asked Jennifer to pull up the photos to see the before condition she said she was unable to until the warranty paperwork was closed out. She will be calling me again Monday.
Was accidently charged twice. Had to call three consecutive days in a row as NO ONE called me back, Finally told a credit was processed, nice service would have been if someone did their job.by picking up the phone and letting me know that my call was being addressed.
Everything went very well!
Darin was. Very professional and did a GREAT job
I was not happy with the lack of communication, no responses through system texts, and no status updates while my car was in the shop. It was really disappointing as my car stayed in the shop overnight without any notice or updates.
Teila was super polite and responsive. She kept me in the loop about what was going on and answered my questions clearly, allowing me to quickly make decisions.
Beth is amazing as always I trust her and know that honesty is always her specialty’s!!!
Shawn was super helpful and very professional. Very friendly. I thought he was great!
Teila was exceptional. Having one service representative is a great decision by management. Knowing Teila and that personal contact with the same rep. each time makes the service call a great experience. Thank you.
Absolutely not satisfied. First of all, the ‘scheduled appointment’ for a seat belt restraint recall was a complete disaster. We dropped if the vehicle at 9:00 am, and by 2:00 pm we hadn’t heard anything, so left a message. By 3:00 pm still hadn’t heard anything, so called again and left another message. Shortly around 4:00 pm we received a call that our car was done. When we arrived, however, we learned that the seat belt restraint wasn’t fixed because they didn’t have the part. So, we were confused, and perplexed why our car would be held for an entire day, when the repair shop didn’t even have replacement part for the ‘scheduled’ appointment item. Instead, we got a $600 list of suggested repairs we could have done from the ‘courtesy check’ that we didn’t ask for. This appointment was a complete flop, and very disappointing. We would think that **** Hannah would have a system that would confirm the part is in stock for the ‘scheduled appointment’ before the customer leaves their car for a full day. This is our only vehicle that we didn’t have for an entire day for zero reason. **** Hannah needs to do better, and sync up their intakes for repairs with their parts availability. I believe in nice too, but this was ridiculous, a day wasted for all!
Beth is one awesome customer service representative..she went above and beyond to help.me.out. always replied when I had a question. I will do.business with Beth again.
Kelsey was great she did everything she could. I just have 1 complaint. Your technician didnt do his job. I had an ppt on the 16th at 11am. At 6pm went to pick up my car and nothing had been touched not even airing the tires up in my car. Then i had 2 return it back the next day. I was do disappointed i your technician.
Nice experience to resolve auto troubles.
Kelsey is a great customer service rep.She has been amazing and makes the experience pleasant every time we have to come in.
Kelsey was very accommodating. I didn’t expect vehicle trouble, and had concerns as I made my way to the dealership mostly with the quality of my vehicle. Regardless I was provided transportation to and from the dealership which brought some relief, and the service was very friendly. I still don’t understand why my vehicle had the issue it did and I sincerely hope that it doesn’t happen again.
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