Kelsey was attentive to our needs and kept me informed of all changes in my vehicles status.
Very helpful and informative
Excellent attention to my issues and great follow through. Also very wonderful and friendly personality.
Cassandra was great, just not impressed with the service! Everytime I come in it's like a hassel to you and the quality of service is rushed. Attention to detail goes a long ways in creating trust with customers.
Kelsey, was professional and an asset to your company.
I was told this was a 2 hour job our vehicle needed service on after waiting 2 hours for an oil change. I then was taken by Ubar to my daughters to wait for the 2 hour service. After multiple phone calls to the dealership I finally was told at almost 6:00 it was done. The Ubar driver did not show up so I had to obtain my own ride to the dealership to get the vehicle back. I expressed my dissatisfaction with the tech and said had I known it would take all day I would have required a rental car as I had appointments I had to cancel that day due to no vehicle. My whole day was wasted. She stated they had no vehicles they could have given me for the day as they were all rented out. We paid for a warranty agreement that states we can get a rental but none were available? Something wrong with this! We bought this car at this dealership and are not sure we will ever buy another one there. I was made to feel I was the one in the wrong. We have bought multiple Dodges and have sent many other family members you way but this may be the last one.
Cassandra is great. Give her a raise.
Teila is very easy to work with. She is never rushed, always courteous and makes me happy when I see her!
She has been very supportive and polite. Took the time I needed to understand what she was trying to explain. Thank you
The wrong tires were ordered for my car, twice. I wasn’t alerted until 6 hours after my first appointment and 5 hours after my second appointment. It doesn’t seem like it should take 3 visits for new tires, and it makes me concerned about what the situation would be if my vehicle had a real problem.
First routine service on a leased Jeep, reasonable time to complete, and Kelsey took the time to answer my extra questions, thanks.
Very helpful wonderful to work with
Friendly, professional, on schedule.
Very satisfied. Your service department has come a long way in the past couple years!
Thank you
Thanks for always taking great care of my Power Wagon!!!
Dave
I trust her to get the job done and get my vehicle back as quick as possible thank you
Very polite and informative. What i would hope to experience from a service personal. Good girl!
Jennifer did a fine job but I was shocked by the bill. Over $1600.
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