I dropped my Jeep off on Thursday Aug. 9th 10 am for a oil change plus they offered a free car wash. When I arrived at 5 pm to pick it up, the paperwork wasn’t done, the person in charge of helping me wasn’t around, the Jeep was brought around and no one came to get me in the waiting room. I finally asked the person bringing cars around how much longer it would be and he said he brought it around a Long time ago. I was there for over an hour. My time is valuable, I would hope u would respect that. Also, the Jeep wasn’t washed. I mean seriously, my Jeep was there for 7 hours!!!! I called and left message immediately and no call back. I finally called today Wed Aug 15. Talked to Cindy, who was very nice and accommodating but it shouldn’t have gotten to this point. Super disappointed in your service, again.
I thought my truck was also going to get a car wash... oh well
She was very friendly and helpful.
Satisfied with the service
Recall was completed as needed!
Kelsey was very professional and good to work with. The first enjoyable service experience we’ve had at **** Hanna. The repair took twice as long as promised but it could have been worse I guess.
Very happy with people and service. Thank you.
Kelsey continues to give great service
I will be coming back in. The computer was not reset and keeps prompting me for an oil change. Did not offer or wash the car. The manager lady seemed most concerned that I stand by my car "do not move". She did not welcome me or smile once.
I had to bring my car in twice in a week for the same problem. The second time it had to be towed because they didn’t fix it the first. The ultimate fix was exactly as I suspected and suggested during the first visit.
Teila was great. I was disappointed the car wasn't washed. Otherwise, the visit was fine.
Tellia provided an exceptional service. She is very professional and beautiful like her name.
I’m very pleased with all that you folks at DickHannah did. The service brakes are like new again, The transmission shifts better and the windows look great. What’s not to love. A very big 10 for you All
Excellent service, as always.
No mileage reminder sticker on window with service
Kelsey is always a pleasure to work with. She works hard to make sure the customer gets what they need.
I appreciate the care she puts into her work.
Teila Grinde did a great job getting our service taken care of. Courtesy & professionalism throughout the process.
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