I brought my JK in for a very simple item. To turn on the UConnect module which I had installed. This required the Star scan tool plugged in to the OBDII port. I printed out the factory instructions. The procedure should have been completed in 1/4 hours. I was charged 1 hour plus your 10% miscellaneous fee for shop supplies and disposal. Absolutely none were required for this procedure. I messaged Jeff back about this but received no response. I feel ripped off. Mike ****-****-xxxx. In the past, I have purchased several vehicles from the Hannah dealerships but no more.
Very straight forward and friendly.
They didn’t open differential cover and check bearings to see if that was all was wrong with my truck. He told me if they took it off I would have to pay. He told me Mechanic Could tell the whole rearend needed rebuilt. My mechanic has looked at it and the bearings were shot nothing else. This should be under a old recall on my truck your records show that was done in 2011 seems not to be working anymore.
Thank you so much for all your hardwork and great service! I know everytime i come into **** Hannah Jeep that i will be treated with respect and kindness. Keep up all the amazing customer service.
Got me in and out in about an hour. Tires were out of sync and one extremely low so checked that one out and got others balanced so “happy driver” here Thnx
Services not done as asked and this is not the first time. Will be giving 1 more chance to keep my business on Thrusday.
Beth was awesome! She took very good care of us! Service was fast!????????
Service advisor was very nice got my truck in and out faster than expected tech good job I’n changing oil no Mess With oil anywhere good job cleaning up
The communication between service agents is horrible been there twice in about two weeks and several issues of miss communication.
Yes she is great every time I’m in. Thank you
Got an oil change and windshield fluid not refilled. Anywhere else would have checked that. Also, $130 to tell me I had a bad battery seems exorbitant
Jeff’s service was fine, but I am frustrated with inconvenience I am subjected to due to design flaws associated with my vehicle! I have to drive for an hour in each direction to the dealership. Who pays for the gas? Me! The repair work took nearly 5 hours...that’s lost (and boring) time. Basically cost me the day! Does the dealer offer anything to offset this inconvenience, e.g., free oil change, discounted tires, etc. No! Frustrating!
I had an 08:30 am appointment for an oil change. Dropped off the truck and keys the night before. I was sent a text saying if you have questions don’t hesitate to reply. I did asking for an estimated completion time. No response after six hours. Went to pick up my truck at 3:45 pm. They had not even started it yet. Completely unacceptable. Also overheard the techs talking about how some woman brought in her car to check the battery. They told her it was fine. She called back to talk to manager because she was stranded with a dead battery. No one want to accept responsibility and the manager did not want to talk to the woman. I am 58 and this is probably the worst customer service I have ever seen. Very sad.
It was not a pleasant experience! I had insurance to cover a lost key and ended up paying 322.80. I later confirmed with your Allstate office in your showroom that I had coverage. At the appt to program the new key the agent called and the programming was covered. I am due a reimbursement. The key was programmed and I left! I discovered today that part of the new key is missing! Please advise me! ****-****-xxxx.
I still have a problem with my TPS system the light came on again. After 15 miles.
The initial tablet didn't work right. And after I accepted some previous repairs online, it was not received which led to a delay in return.
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