You're company has no regard for its customers and you should be ashamed. From sales to service complete sgit show of no one taking responsibility for anything. Last time I ever bring or buy from **** Hannah.
As always Jeff steps up, when the service workers are behind!
Jeff was wonderful about staying in communication with me. Anytime I asked questions, he responded quickly. He has fantastic customer service. I will tell everyone to ask for him the next time they need service. I have been in the customer service field for 32 years and I know how important it is. Thank you Jeff!
This the 3rd time we have had the same service work performed on the same problem. I have paid our "$100 deductible" every time. That's $300 out of pocket to fix and re-fix this ongoing issue. I will "believe in nice" when our next service call on **** hannah dodge is free. The allstate service plan I allowed myself to be duped into buying upon the initial purchase of the vehicle hasn't been with the paper it was printed on. Other than that Kelsey was quite helpful.
My vehicle was in 4 times for the same thing. Each time they could not find the problem and would return the car to me saying it was fixed. It was not fixed. Finally this last time when they drove it the problem occurred and was able to order parts and get it fixed. My car was in the shop for almost 2 weeks. I feel that it should not have taken that long. I did have a rental car and Tori was great and so was Scott. I just don’t know why it took so long to fix. Scott only wanted 1 person to work on the car. If there is only 1 good tech then there is a problem.
Price was too high. Service rep, Jeff, did a good job. No complaints with the mechanics either.
Kelsey was fantastic. I hope to work with her again In the future!
Very helpful, totally recommend this dealership!!!
Y'all never fail to be consummate professionals. Thank you!
When I dropped my car off I as not given a clear estimate of when my car would be ready, so when I called at 3:15pm as I nneded my car at 4:15, I couldn’t talk to my “personal” service manager or get an estimate of when my car might be ready, do I had to get a ride from a friend. I did not get an answer to my question, but got a call 1-1/2 hours later to say my car was done. I then said I would need a shuttle ride, and I was told to call back the next day ( today) and no offer to try to set that up ahead if time, and no apology for the lack of communication. Today I called at 9 am for my “personal” service manager, and she was again unavailable and I was asked to leave a message which I did, asking for a courtesy shuttle at noon, as I had a 1:15pm appointment at Peace Health- thinking I allowed enough time for error, but oh no, that was not the case. No shuttle came. At 12:15 pm I called and again my “personal” service manager was unavailable, so after being put on hold twice, a message was left for her that I needed a ride and had an appointment in 1 hourr. She ordered a Lyft ride for me immediately except that she ordered the pick up at the service department.! I realized this at 12:25 when the Lyft driver called me from your parking lot! I then had to AGAIN call a friend for a ride to my doctors appointment, driving from Felida to Peace Health. On the way, I called my “personal service manager” again, and after waiting and then being placed on hold twice, left a message that I no longer needed Lyft at my house, but would need a ride from the doctors. Kelsey then called me to balme the problems on Lyft dropping rides, however I already knew she had entered the order incorrectly so she lied and blamed someone else. She had not read any of the messages either. After my appointment I texted her, but didnt not recive any text from Lyft which had happened within minutes earlier in the day, so I texted her again 15 minutes later , and she responded when I hit the Lyft text 25 minutes after my initial text. When I arrived to pick up my car, she acted as if everything was status quo and there had been no problems. There was no apology for all my inconvenience and no explanation offered. So in summary my interactions did not feelnpersonal, I did not get good service, and she did not manage my visit well, so in this case “ personal service manager is a complete misnomer. I do feel a bit to blame for being upset though because I should not be surprised at being frustrated by allnof this because every time I bring my car in to **** Hannah it is a frsutrating ecperience.
Excellent customer customer and Kelsey is a great care specialist. Thanks
Thank you very much for making the process easy.
I also appreciate you working with me a little bit on the price.
Its always a pleasure dealing with Kelsey. Her professionalism is a joy to observe.
The service tech smeared grease inside my brand new truck on the headliner and the visor. I would think much more care would be taken especially in a $75,000 vehicle.
Beth was a pleasure to deal with for my service work.
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